Jo Jordan Email & Phone Number

Wallingford, CT

• Manager of Quality Assurance 2016 – PresentResponsible for overseeing a team of testers to deliver high-quality, defect-free code, and ensure our Digital Signage products meet quality standards.
• Hired as first manager of newly created QA Department at Marlin.
• Plan, direct and coordinate all quality assurance programs and formulate quality control policies.
• Responsible for go/no-go decision for production releases
• Improved organization’s efficiency and profitability by reducing number of defects found by end-user
• Implemented new Quality Assurance Team Process practiced by entire Product Development team

• Quality Assurance Tester 2014 – 2016Teamed with Business Analysts and IT peers to test and deliver new implementations and changes for health care company mailings. Responsible for writing, reviewing, executing.
• Mentored a team of testers and assisted in managing workload and defect workload.
• Responsible for prioritizing and completing several work items at a time, including both client-facing work intake as well as internal projects.
• Capable of working in a fast-paced work environment.

• Responsible for leading a global team of off-shore peers to quarterly customer installations on or ahead of schedule and within budget, as the dedicated Quality Control Lead for the Global Travel Expense Reporting.
• Wrote, executed, managed, and reported on all test scenarios for all releases.
• Managed the delegation of roles and responsibilities within the off-shore team.
• Managed the overall project plan; prepared design specifications.
• Trained/mentored all overseas employees on all processes and procedures used.
• Used reporting tools such as HP Quality Center and Microsoft Excel to provide analytics to improve accuracy of project definition while continuously providing status updates to management and client.

• Collaborated with the internal IBM Global Expense Reporting team to test and deliver change requests and application fixes/adjustments for the Global Expense Reporting tool used within the IBM Corporation worldwide.
• Evaluated and delivered a constant flow of change requests, updates, and fixes to the Expense Reporting System used for all IBM travel expense reports around the world.
• Increased Quality Assurance ratings by creating a cohesive understanding of customer expectations, schedules, and deliveries thru direct customer contact.
• Documented all test scenarios and communicated all findings within the team; responsible for keeping management constantly informed.
• Took the initiative to create a document library, organizing and documenting all processes and procedures used within the team as well as with the client, to provide a neat, clean, one-stop-shop for all test.
• Planned, managed, and performed all administrative modifications.

• Worked one-on-one with over 300 clients to analyze, administer, update, adjust, and verify their computing and network needs against their Global Expense Reporting Tool.
• Improved client relationships by providing project management through shared business and technical perspectives, agreed project roles, risk assessment, use cases, and schedules.
• Communicated directly with client(s) to evaluate their system needs, and make appropriate adjustments to their Global Expense Reporting tool.
• Acted as first point-of-contact for all issues, changes, questions, and updates.
• Planned, managed, and performed all administrative modifications.
• Developed outstanding rapport with clients as well as peers and management.

• Managed multiple roles; Acted as Consultant on Global Expense Reporting System for over 15 large-scale clients; client list included Proctor and Gamble, Harman International, International Paper, Delta Airlines.
• Assessed existing applications and made suggestions by collaborating with client to gain an understanding of customers’ roadmap and upcoming demands to provide a quality product that best suits the client’s current and.
• Provided guidance, expertise, and suggestions for improvement to major client’s Travel Expense Reporting system administrators and analysts.
• Managed the multi-year travel contract between IBM and Intel Corporation; responsibilities included leading, managing, communicating, documenting, and analyzing the Intel/IBM partnership for Intel’s Global Expense.
• Achieved 80% reduction in Intel Corporation's problem records by chairing weekly discussions and delegating responsibilities to team members.

• Led the on-shore and off-shore test activities for the Global Expense Reporting system while working together with the development team to prioritize, schedule, document and test issues and changes, resulting in a high.
• Took on leadership role as QC tester responsible for training the new off-shore China test team, which consisted of 6 new testers.
• Acted as QC advocate to communicate with the extended China team to ensure the processes were followed.
• Liaison between China team and management; responsible for keeping management informed of China team’s progress and areas of concern.
• Responsible for training them on the day-to-day operations of our Global Expense Reporting test team, as well as the activities and expectations within the team and with our external clients.
• Voluntarily took on additional responsibilities, such as developing and documenting procedures in the test area.