Jo Jordan Email & Phone Number

Wallingford, Ct

Manager of Quality Assurance 2016 – PresentResponsible for overseeing a team of testers to deliver high-quality, defect-free code, and ensure our Digital Signage products meet quality standards. • Hired as first manager of newly created QA Department at Marlin. • Plan, direct and coordinate all quality assurance programs and formulate quality control policies.• Responsible for go/no-go decision for production releases• Improved organization’s efficiency and profitability by reducing number of defects found by end-user• Implemented new Quality Assurance Team Process practiced by entire Product Development team• Directed team members to create an Automated Testing Tool performed QA Testing Responsibilities• While managing team, also performed testing responsibilities • Reports directly to Chief Product/Technical Officer

Quality Assurance Tester 2014 – 2016Teamed with Business Analysts and IT peers to test and deliver new implementations and changes for health care company mailings. Responsible for writing, reviewing, executing, managing, and reporting on test scenarios for all changes. • Mentored a team of testers and assisted in managing workload and defect workload.• Responsible for prioritizing and completing several work items at a time, including both client-facing work intake as well as internal projects. • Capable of working in a fast-paced work environment.

Responsible for leading a global team of off-shore peers to quarterly customer installations on or ahead of schedule and within budget, as the dedicated Quality Control Lead for the Global Travel Expense Reporting Solution partnered with American Express Corporation.• Wrote, executed, managed, and reported on all test scenarios for all releases. • Managed the delegation of roles and responsibilities within the off-shore team.• Managed the overall project plan; prepared design specifications.• Trained/mentored all overseas employees on all processes and procedures used. • Used reporting tools such as HP Quality Center and Microsoft Excel to provide analytics to improve accuracy of project definition while continuously providing status updates to management and client.• Collaborated with client and development team to gather information and data for customer requested change requests. • Provided test sizing’s and cost estimates for all change requests.

Collaborated with the internal IBM Global Expense Reporting team to test and deliver change requests and application fixes/adjustments for the Global Expense Reporting tool used within the IBM Corporation worldwide.• Evaluated and delivered a constant flow of change requests, updates, and fixes to the Expense Reporting System used for all IBM travel expense reports around the world. • Increased Quality Assurance ratings by creating a cohesive understanding of customer expectations, schedules, and deliveries thru direct customer contact. • Documented all test scenarios and communicated all findings within the team; responsible for keeping management constantly informed. • Took the initiative to create a document library, organizing and documenting all processes and procedures used within the team as well as with the client, to provide a neat, clean, one-stop-shop for all test documentation.• Planned, managed, and performed all administrative modifications.• Developed outstanding rapport with clients as well as peers and management.

Worked one-on-one with over 300 clients to analyze, administer, update, adjust, and verify their computing and network needs against their Global Expense Reporting Tool.• Improved client relationships by providing project management through shared business and technical perspectives, agreed project roles, risk assessment, use cases, and schedules. • Communicated directly with client(s) to evaluate their system needs, and make appropriate adjustments to their Global Expense Reporting tool. • Acted as first point-of-contact for all issues, changes, questions, and updates.• Planned, managed, and performed all administrative modifications.• Developed outstanding rapport with clients as well as peers and management.

Managed multiple roles; Acted as Consultant on Global Expense Reporting System for over 15 large-scale clients; client list included Proctor and Gamble, Harman International, International Paper, Delta Airlines, Federal Mogul, and Xerox, among others. Also, successfully led the internal project team responsible for managing the Intel Corporation, who held a multi-million dollar contract with IBM’s Expense Reporting group. • Assessed existing applications and made suggestions by collaborating with client to gain an understanding of customers’ roadmap and upcoming demands to provide a quality product that best suits the client’s current and future needs.• Provided guidance, expertise, and suggestions for improvement to major client’s Travel Expense Reporting system administrators and analysts. • Managed the multi-year travel contract between IBM and Intel Corporation; responsibilities included leading, managing, communicating, documenting, and analyzing the Intel/IBM partnership for Intel’s Global Expense Travel tool. • Achieved 80% reduction in Intel Corporation's problem records by chairing weekly discussions and delegating responsibilities to team members.

Led the on-shore and off-shore test activities for the Global Expense Reporting system while working together with the development team to prioritize, schedule, document and test issues and changes, resulting in a high percentage of zero defects and on-time deliverables. • Took on leadership role as QC tester responsible for training the new off-shore China test team, which consisted of 6 new testers. • Acted as QC advocate to communicate with the extended China team to ensure the processes were followed. • Liaison between China team and management; responsible for keeping management informed of China team’s progress and areas of concern.• Responsible for training them on the day-to-day operations of our Global Expense Reporting test team, as well as the activities and expectations within the team and with our external clients.• Voluntarily took on additional responsibilities, such as developing and documenting procedures in the test area.• Promoted team-building and knowledge sharing by leading team meetings and brainstorming for new ideas to improve quality and customer satisfaction.• Continuously performed my own personal testing duties while ensuring the responsibilities mentioned above were achieved.