Jojo Solis Email & Phone Number

Houston, Texas

Level 3 support engineer at Macquarie where primary role is to work on escalated tickets from L1/L2 engineers. Worked closely with Problem Management and Incident Management team to investigate and provide resolutions on recurring issues, problem tickets and critical incidents. Raise change control to release new software versions, or to fix an issue found.

as messaging delivery lead i am responsible for maintaining the clients messaging and collaboration system. making sure that mailboxes are accessible to more than 8,000 users at all time.aside from other messaging admin task part of my responsibility is to ensure that my team always meet the target SLA and SLO. making follow up to the rest of team members.

- Monitor helpdesk and technician’s response to ticket making sure tickets are resolve at the shortest possible time. - Perform all system administration tasks on the Windows platforms including but not limited to User Definitions, granting access privileges, creating email accounts, etc.- Maintain and administrate the LAN server.- Setup and maintain the.

- Install software and hardware on client’s machine, assist client with their computer related problem.- Install and setup Windows NT and Windows 95 Workstations, Toshiba, Compaq and IBM laptops, and HP laser printers.- Install and configure Microsoft Office 97, Internet Explorer 4.01, laptop hardware profiles, Network printers, and LAN connectivity..