Jo Hines Email & Phone Number

New Albany, Oh, Us

Columbus, Ohio, Us

I facilitated incremental planning, demand management, strategy formulation, prioritization, and portfolio governance reporting. I ensured internal and external customers were prepared for technology releases. I owned the communication strategy for commercial digital, managing publications, intranet sites, and email distributions. I provided process mapping and consulting for new technology developments and efficiency evaluations in business processes.• Secured funding projected to deliver $250 million in revenue annually over five years. • Planned and facilitated Big Room Planning. • Created first communication strategy for portfolio. • Transformed value stream prioritization of work against strategy and objectives. • Created prioritization framework that enabled negotiation across departments and organizations based on value delivery against top of house priorities. • Established data and analytics advancement effort to bring awareness, prioritization, and architecture to various data sources and portfolio management reporting requests from multiple partners. • Drove successful creation of strategy, playbooks, scorecards, and value measurement for Business Readiness and Process Engineering teams.• Improved productivity by evaluating and streamlining Treasury Management onboarding processes, freeing up multiple resources for higher-value tasks.

Columbus, Ohio, Us

I partnered with the Commercial Banking business to develop infrastructure and digital strategies that drove revenue growth, improved customer experience scores, and achieved competitive parity. I provided IT digital solutions including software development, cloud computing, cybersecurity, data analytics, and digital marketing to Commercial business segment. I led a team of 15 IT commercial program and project managers, overseeing execution of strategic initiatives. I managed a QA department of 35, ensuring manual and automated testing was done to reduce testing time and expedite identification of production issues. I Introduced Scrum methodology and Agile principles with a team of ten Scrum masters. I directed the IT Commercial Business Management Office with two employees, handling vendor maintenance, licensing cost accruals, headcount budgets, and operations.• I managed large-scale and high visibility IT programs and projects for Commercial, Enterprise Payments, and Commercial Operations IT segments.• I grew a department of ten resources managing a $4 million IT portfolio to over 50 colleagues with a $36 million IT budget.• My team replaced a technical finance origination platform to improve sales standardization and features.• My team directed multiple treasury management projects, including retirement of mainframe customer billing system, integration of cash vault systems, and implementation of SafeCash solution for customers.• I contributed as a member of the leadership team that transformed Commercial business and IT from Waterfall to Agile.

Columbus, Ohio, Us

I drove and delivered projects and programs, managing capital and expense budgets. I led, motivated, and managed teams to ensure successful project execution. I worked with technology vendors and partners to ensure seamless integration and successful implementation of new technologies. I solved complex problems, addressing budget issues, capacity constraints, prioritization conflicts, schedule delays, and quality concerns. I negotiated contract labor and ensured quality deliverables to keep projects on track and within budget.• I facilitated the introduction of new systems, software, and technologies, handling all aspects of project delivery.• I directed an "Advanced Reporting" program, providing fee-based transaction reporting functionality to commercial customers.• I managed vendor delivery for projects; participated in decisions on RFPs and SOWs with vendors.

Columbus, Oh, Us