I work as an English teacher at Berlitz Netherlands.

Engaged with guests about their interests, celebrations, and limitations to create tailored park experiences. Attended to guests concerns and recovery for visit complications, and documented reports in the system. Communicated extensively with other areas within the Parks and Resorts to coordinate ticketing, dining reservations, and special service needs. Trained and tracked progress for onboarding of new team members.

Developed and lead customized tours for guests in English, French, and Dutch. Escorted up to 10 guests through expedited access to attractions, character interactions, VIP viewing areas for shows and parades.

Maintained presentable, stocked and clean environment at largest shop within the park. Delegated tasks to team members to support stocking, money counting, and maintaining schedule. Welcomed guests and answered questions about merchandise and park visit.

Engaged with guests about their interests, celebrations, and limitations to create tailored park experiences. Attended to guests concerns and recovery for visit complications, and documented reports in the system. Communicated extensively with other areas within the Parks and Resorts to coordinate ticketing, dining reservations, and special service needs.

Working at different positions in the shop; cash register, photo selection, Photoshop, stock, audio guide sales and taking pictures at the green screen.

Welcoming and assisting passengers at check-in desks. Directing passengers into the correct queue for check-in and bag-drop. Answer questions concerning their flight and the airport. Work together with the team to make sure everything runs smoothly at the check-in desk.

Prepared daily pastries and cakes, and managed inventory for bakery shop. Took custom cake orders from customers.

Sell tickets, cleaning the theaters and shop. Preparing and leading children’s parties and assist with events. Checking if the films are playing correctly and the maintenance of the film projectors.

Worked at cash register and supported customer service desk.

Stock up the shop, cash register, leading shifts and closing up the shop.