John Laughlin, Mba Email & Phone Number

New York, Ny, Us

As Director of the Data Center Technology Planning team, I support TIAA’s Broomfield and Charlotte data centers. I am responsible for determining the demand forecast for the Data Center infrastructure and managing the lifecycle for TIAA’s hosting platforms. My responsibilities include partnering with architecture, engineering, and infrastructure operations for all core technology assets. At the outset, I adopted a more streamlined approach to lower costs and increase high-quality delivery, collaborating closely with business-aligned partners and key stakeholders across the enterprise and gaining consensus on direction. Working together we delivered a hosting dependency mapping capability. Linking the physical rack/PDU layer in the data centers up through the IT infrastructure stack to all 1,974 on-premise applications and platforms at the business at the unit level.Our team has proposed, presented, and provided a comprehensive ten-year Hybrid hosting strategy. This strategy creates an IT infrastructure and ROI model for cloud migration and sets the stage for our future technology planning and infrastructure management efforts.We also developed an IT infrastructure Internal Net Present Value-Based Five-year ROI model for Global Infrastructure services, comparing on-premise and cloud technology investments. We are leveraging the ROI model to evaluate Oracle Insurance Policy Administration and Kubernetes container investments for cloud migration. Our evaluation of the Oracle Cloud Infrastructure resulted in 1,050 databases and approximately 350 applications.

Boulder, Colorado, Us

As Director, I created a transformational roadmap by gaining consensus on business priorities and setting strategic IT goals crucial for SpectraLink's digital transformation. New policies and procedures were developed, and an operational budget was developed, approved, and implemented to meet business requirements.Users were dispersed across EMEA, APAC, Latin America, and North America, and employees and partners worked out of Boulder, New Jersey, London, Romania, China, India, and Denmark. I effectively implemented a Hybrid and Cloud approach to support everyone regardless of their respective locations.Our IT initiatives improved operational efficiency and led to significant cost savings. We managed to reduce expenses by $ 485K, a testament to the financial benefits of this strategic approach. We also provided a globally managed IT Helpdesk and migrated an on-premises data center infrastructure to cloud hosting providers in Denver and Amsterdam.I implemented KnowB4 cybersecurity awareness training for the user base to strengthen the organization’s security culture.My commitment to enhancing IT infrastructure was further demonstrated by improving WAN performance and security posture. The deployment of SD-WAN and Secure Access Service Edge (SASE) bolstered our network security, providing a secure and reliable environment for our operations.

Denver, Colorado, Us

Supervised ten direct and 12 indirect reports to generate solutions that evolved through collaboration with business stakeholders and P&L asset teams. I executed lifecycle roadmaps for business capabilities, IT projects, and app portfolios.$12M in annual savings through deft, strategic management of an $8M CAPEX and $32M OPEX budget, achieving this outcome by integrating and optimizing systems and 461 total packages. We proactively leveraged data for decision-making and Agille tools to drive innovation.Advocated a forward-thinking approach, migrating to a cloud-based solution to address technical debt, improve system availability, and optimize performance. For example, HR was shifted to Workday, and we undertook a SaaS-based Seven Lakes Technologies field data capture (FDC) solution.

Denver, Colorado, Us

I managed the functionality and performance of software applications, ensuring that users received timely support and issues were resolved efficiently. I collaborated with cross-functional teams, providing technical expertise in system integration, customer service proficiency, and knowledge of software development lifecycles, improving application performance metrics.Led an enterprise-wide international Shared Services structure that improved collaboration between Encana Canadian, Encana US, IT Infrastructure, Solutions Delivery IT Advisors, and Application Support groups. Shifting to an outsourced tiered application model reduced staffing support costs by approximately 50%, enabling internal resources to be dedicated to higher-priority business apps.

Denver, Colorado, Us

Set the vision and strategy for IT operations between the US and Canadian divisions, leading change and transformation in cloud engineering technologies, tools, and processes. Successfully aligned IT operations and oversaw a $5.5M OPEX and $500K CAPEX budget, directing five managers and 31 indirect reports.By streamlining processes, developing new standards, strengthening the application support life cycle, and delivering a more robust IT system, we achieved $300K in operating expenses enterprise-wide.

Denver, Colorado, Us

Planned, organized, and oversaw the management of the US-based application portfolio, with daily supervision of three managers and 17 indirect reports. I was the steward of a $9M OPEX and $1M CAPEX. Developed roadmaps and operational technology strategies to align with current and future project demandsExecuted process improvements that improved ticket resolution by 15% within six months, improved SLAs and service delivery standards, and implemented new team KPIs to monitor performance, quality, and cost.

Denver, Colorado, Us

At Encana, I established the first US-based IT infrastructure team, a key part of the IT long-range action plan. I successfully oversaw a substantial $1M OPEX and $4.4M CAPEX budget. I was the team supervisor for five managers responsible for database, network, telecom, server, storage, and field support functions.To meet the continuous demand for capacity and expansion, I optimized IT operational processes, and our team achieved scalability and agility, leveraging a range of synergies in areas including virtualization, storage, network, and data center design. The result was a comprehensive data center strategy with a robust, fault-tolerant IT service delivery model.

Conway, Arkansas, Us

Managed a $5MM budget in support of IT infrastructure operations; directly managed the Database Administration, Desktop Support, and Corporate Application teams. Stabilized Insight’s customer-facing eCommerce environment by upgrading aging technology and replacing with scalable systems. Developed process improvement and change control processes improving data capacity and saving over $300K in annual operating costs.

Norwalk, Connecticut, Us

Charged in developing and implementing complex migration strategies while managing the operations team in the continuation of seamless support for Gateway’s eCommerce infrastructure (which processed over $1.2MM in sales each day) during the transition phase from ACS to Gateway.

Irvine, Ca, Us

Recruited by Gateway to lead the eCommerce Infrastructure operations of their Denver-based data center enterprise systems. Managed 11 System Engineers who were tasked in supporting 470+ Intel systems running Windows NT 4.0 Enterprise, Windows 2000 Advanced/Data Center Server, and Windows 2003 Enterprise Server.

Dallas, Tx, Us

Served as a Project Manager/IT administrator for SBC and was tasked in working on a contract for Gateway.com which entailed moving Gateway.com from Exodus Communications.

New Brunswick, Nj, Us

Hired by 3-D Pharmaceuticals to design, develop, and integrate a Windows and Macintosh network. Standardized all Windows PC's on the Windows NT 4.0 platform and all Macintosh systems on MacOS 8.X. Integrating both platforms with NT services for Macintosh and Appleshare IP 6 which yielded more efficient data analysis and collaboration for research scientists.

Philadelphia, Pa, Us

IT consultant supporting Macintosh and PC workstations at the University of Pennsylvania Healthcare system. Engaged to help in the conversion of the Novell Netware 3.X network healthcare system wide to running Windows NT 4.0. Implemented services for Macintosh on Windows NT 4.0 servers to help integrate Macintosh G3 workstations used in radiology and marketing. Implemented AppleTalk IP to transition legacy Apple LocalTalk networks to new 10/100 Mbps Ethernet standard using Farallon AppleTalk bridges in medical offices and hospitals. Integrator of Windows and Macintosh networks.

Executive Master Of Business Administration (Mba)

Master Of Science (M.S.), Medical Biochemistry

Bachelor Of Science (B.S.), Biology