Board Advisor - Venture Capital & Private Equity

Lead a global operations team, responsible for Sales, Business Development, People Operations, Business Operations, Project Management, Customer Service, and Customer Success at the Acquisition Network.

Led global Operations teams, including Implementation, Project Management, Customer Support & Success, Facility Design & Construction, Facilities, Deal Desk, Reporting, Partnerships, Strategic Accounts, and Supply Chain. Reported directly to COO.•Directly led a team of 40 corporate staff and 1,000+ field staff, covering over 150 locations across 20 countries.•Drove process improvement projects and strategy development to create a scalable operations infrastructure, which provided the backbone for business growth from $20 million to $200 million in 4 years.•Established process governance for shared service business operations, created a corporate enterprise project management office and developed standardized pricing models resulting in 15% revenue savings.•Led strategic accounts team, increasing the portfolio from $5 million to $65 million, while maintaining an NPS of more than 70, and netting business results of a compound annual growth rate (CAGR) of 20%+.•Developed, implemented, and managed a global supply chain strategy, ensuring seamless delivery to 450 locations across 30+ countries with a 40%+ gain in on-time delivery and customer satisfaction.•Negotiated contracts with strategic suppliers, resulting in 37% improvement in gross margin, netting $2M in gross margin contribution annually. •Executive M&A implementation project management leadership for 3 acquisitions, driving standardization of operations (SOPs) and cost efficiency.•Developed and implemented a global supply chain strategy, enabling delivery of goods and services to 20+ countries and negotiating contracts with strategic vendors and suppliers resulting in 30% improvement in project delivery time.•Developed, implemented and led a Facility Design Consulting group, adding over $1M in revenue annually.•Operational product owner and voice of the customer for 8 proprietary software as a service (SaaS) products.

Recruited to serve as a management consultation to our executive team, focused on driving operational efficiencies, creating standard operating procedures (SOPs) and building the foundation to grow and scale the business.•Identified process inefficiencies, eliminated redundancies, and developed standard operating procedures (SOPs) from Six Sigma principles (DMAIC).•Created process refinement protocols that enabled the company to efficiently grow and scale its operations, resulting in improved productivity, increased profitability, and enhanced customer satisfaction.•Implemented data-driven project prioritization strategies that aligned project objectives with organizational goals, resulting in a 25% increase in project alignment, a 20% improvement in resource allocation, and a 40% reduction in project backlog.•Recognized for exceptional business transformation achievements and promoted to Director of Operations based on demonstrated leadership and process implementation successes.

Restructured and turned around a custom manufacturing and installation company with full P&L ownership. Recruited by and reported to the CEO.•Reorganized the leadership team to develop and implement a strategic operating plan.•Led and responsible for success across the following functions: Sales, Marketing, Human Resources, Customer Service, Finance, Manufacturing, Field Installation.•Led a Lean process improvement project that simplified and upgraded manufacturing and production and the supply chain structure, which increased throughput by 54% and savings 22%.•Increased annual revenues from $1 million to $10 million by: (1) developing and implementing a wholesale strategy, and (2) creating strategic partnerships that grew from $0 to $2.5 million in only 12 months.