Joleen Witbooi Email & Phone Number

City Of Cape Town, Western Cape, South Africa

South Africa

•Respond to customer enquiries •Engage with clients to establish the hardware and software needs of their business•Manage the sourcing and delivery of products to customers•Skillful price negotiation using system tools available (ERP), up sell of unavailable products•Keep customers informed of new product development and innovation opportunities•Support Team and associated database of clients by responding to customer queries, offer product information, quotations, order processing, track deliveries, obtain POD’s etc•Update (ERP) Sage to ensure customer detail accuracy/maintain database.•Provide after sales support (facilitation of returns from Retail stores, assisting with customer facing queries. Liaise with Logistics company, etc.)•Marketing our products using (CRM) system (Freshdesk) and 3CX system•Preparing Product listings on various retailer’s websites, liaise with Product teams for information, datasheets, images, barcodes, etc.•Back-order follow-up and executing of queries including offering alternative in-stock items, should product on order no longer be available

Western Cape

• Professionally and efficiently manage customers telephonic and email engagements with a view to maximizing sales and increasing partner delight. • Drive sales to meet individual and team targets monthly, quarterly and annual gross profit target.• Quote and provide accurate pricing and product information to customers within SLA timeframes.• Support customers and team members as and when required, with their associated database of clients (telephonic, order placing, quoting, delivery, POD’s, queries, payments, information etc.)• Work closely with product managers, BDMs, debtors (resolve queries, encourage early payments) and logistics (ensure fastest possible order processing) to resolve matters and communicate on prospective deals.• Maintain excellent customer relationships• Adhere to professional telephone and email etiquette guidelines.• Attend training weekly to continuously improve product knowledge, as well as attend vendor and customer events on an ongoing basis.• Backorder follow-up and executing of queries including offering alternative in-stock items (cross and upselling).• Understand, engage and develop skills in company procedures, processes and back office management. • Update CRM / Tools to ensure customer detail accuracy and allow for proactive marketing.• Manage the sourcing and delivery of products to the customer, and generate interest in all Axiz brands, keeping customers informed of new products and IT innovation opportunities.• Drive outbound marketing campaigns, ensuring customer awareness of incentives / promotions, and provide feedback to Campaign Manager.• Work in a team environment, dealing with and efficiently direct all customer related enquiries.

•Set up the venue for au pairs •Welcome in au pairs and their family •Ensure all au pairs have signed in•Present the Au Pair Program to potential Au Pairs•Ensure potential au pairs leave with an understanding of the program •Interview au pairs •Create a profile based on interview•Establish if au pair is suitable for the program during interview•Submit profile to Regional Coordinator

• Source products for clients• Quote clients as per their request • Place orders for clients • Ensure stock is delivered• Adhere to SLA’s on quotes and order processing• Query resolution • Work closely with purchasing department• Client liaison telephonically and via email • Liaise with suppliers on stock price and availability • Ensure that clients are satisfied with the service received

• Dispatch Portfolio of Evidence (POE) to face to face colleges and correspondence students • Print and pack POE’s • Draw reports to ensure that POE’s booked get dispatched timeously• Print address labels• Print POE labels• Prepare and send off POE’s • Assist providers and students with queries, telephonically and via email • Liaise with accounts department to establish providers in arrears and to receive authorisation for providers POE’s to be dispatched • Ensure that deadlines are met• Assist in other departments

• Initially started as a Fixed Term Contract for 3 months and made permanent as of May 2011• Switchboard management, screening and transferring calls as well as message taking • Welcome candidates and visitors and ensure all relevant forms are completed and copies made of relevant documents• Manage the outlook inbox and file all applicants in relevant folders• Note suitable candidates for positions available in sourcing book• Schedule interviews with candidates as requested by consultants • Advertising of available positions on various online portals• Filing, printing, photocopying and scanning• Resolve general queries and escalate where necessary • Facilitate request for ITC, criminal and educational checks• Typing of CV’S and conduct confidential references• Follow up with candidates regarding outstanding information• Assist with compilation of job specifications• Manage requirements for consumables, stationary, cleaning materials, etc.• Responsible for Office Cleaner and ensuring that all her tasks are completed efficiently • Ensure updates and communication with regards to general office maintenance needed• Candidate and client liaison • Prepare invoices and ensure relevant consultant signs it off• Send invoices to clients and follow up on payments • Update spreadsheets once payments are received • Handle petty cash • All adhoc duties as requested by consultants

• Assist customers by processing payments at point of sale• Liaise and work closely with sales consultants to ensure accurate payment processes• Manage the switchboard and transfer calls to relevant persons• Assist customers with telephonic queries• Manage daily cash up process and ensure accurate daily intake balance• Manage relevant store announcements over intercom facility • Ensure general tidiness of cashier /reception area• Manage general adhoc administration and filing requirements

• Manage the switchboard and transfer calls to relevant persons• Refer messages to relevant staff• Assist with telephonic queries• Manage general adhoc duties • Manage client files• Opening client files and maintaining data• Burning CD’S and making up client files for marketing • Checking, assembling and strapping of orders• Liaising with couriers• Completing waybills• Develop Excel spreadsheet to determine the cost of each new product developed• Assist with stock take• Typing up of documents when requested• Use of fax, emails and telephone on behalf of the company

• Assist customers at point of sale• Assist with queries• Replenish shelves• Prepare market for trade• Prepare shelf edge labels• Assist with stock take

Bachelor Of Commerce - Bcom, Human Resources Management And Services

Matric

Grade 11

Grade 10