- Perform outgoing telephone interviews to current policy holders to verify personal and policy information- Record and update insured information in the NYCM database using PACE software - Completed Customer Service training with three employees to overhear conversations and learn the intake process

- Connect with individuals across the company to verify inventory of computers and various equipment- Maintain inventory data using Microsoft Excel and Word to later input into NYCM Insurance ServiceDesk software- Collaborate with full-time staff and one other intern to complete various tasks and equipment runs as needed

- Accurately assist customers with purchases and returns through established operating procedures- Promote credit card sign-ups and various loyalty programs during customer interactions- Adhere to all operational, merchandise, and loss prevention standards established by corporate- Cross-trained to work in multiple areas of the store to support the needs of the business- Maintain organizational and cleanliness standards for the sales floor and inventory supply room- Accurately process and prepare merchandise for sales floor following corporate standards

- Created and arranged holiday wreaths in preparation for upcoming seasonal rush- Collaborate with staff members to complete assorted tasks including branch preparation for orders- Consistently worked 15-20 hours per week while maintaining high school work, and activities