Jolene Galvan Email & Phone Number

United States

As a CSS Manager at At Home, I am entrusted with overseeing the entire Customer Service and Sales operations within our decor store. My role is multifaceted, requiring a blend of leadership, communication, and problem-solving skills to ensure exceptional customer experiences and drive sales growth. Leading a team of dedicated customer service associates, I prioritize the development and implementation of strategies to enhance customer satisfaction and loyalty. This includes training and coaching staff to deliver personalized service, resolve customer inquiries or concerns promptly, and exceed expectations at every touchpoint.

United States

As a Sonic manager, I lead by example, fostering a culture of teamwork, excellence, and exceptional customer service. My role encompasses a diverse range of responsibilities, from managing staff schedules and training new team members to overseeing day-to-day operations and ensuring adherence to quality standards. I take pride in creating a positive work environment where every team member feels valued and motivated to perform their best. Customer satisfaction is at the heart of everything I do. I strive to exceed expectations, handling inquiries, resolving issues, and ensuring that each guest leaves with a smile.