Jolene See Email & Phone Number

Work closely with CSM, Digital CSM, Nurture/Onboarding and CX teams to standardize, automate and streamline processes. Provide creative solutions to manage system constraints and meet business goals.Design and improve data models for B2B and B2C customer data to enable automation of personalized customer communicationsParticipate in strategic projects.

Project manage, design and implement Gainsight for Customer Success team Work closely with cross functional teams CX, CSM, Nurture teams to ensure smooth deployment GainsightDesign and implement processes to ensure clear definitions of roles and responsibilities between all functions.

Burlington, Massachusetts

Worked closely with business team coordinate and track progress of documenting Learning program contracts, with weekly reports to management on progress.Manage global team of operations admins, specialists and analysts to transact day to day operations to ensure quote to cash accuracy.Design and implement and document new process for new product.

Burlington, Massachusetts

• Work closely with the entire Services management team to drive initiatives related to systems and tools supporting the global Services organization.
• Drive day-to-day activities of system initiatives (all FinancialForce related projects). This includes the documentation of business requirements, system designs validation, functionality testing, User Acceptance.
• Understand the process and business practices (including regional variations) of Avid’s worldwide Services organization and implement solutions to standardize as close as possible that support those variations.
• Participate in quarterly budgeting and forecasting process.
• Assist with the evaluation of existing processes and workflows of the operations to determine the most effective and efficient model. Work with Delivery teams to educate them on the new features through group or.
• Evaluate existing reporting and information needs to determine the most effective and efficient model.

Singapore

Design and implement key business processes to support cross- functional collaboration and operational efficiency Integrate and streamline business support processes for services team in APAC region and provide change management Provide Project Management Office (PMO) support for Professional Services APAC Delivery team, including cost management and.

Singapore

Coordinate shipments from regional factories to overseas sales companies using SAP. Factories in Singapore, Indonesia, Malaysia, Shanghai and Thailand. To service customers in China, mainly in Shenzhen, Hong Kong, Shanghai and Tian Jin, as well as US customers.To provide sales support for accurate sales forecasts. Provide customer service to overseas sales.