Work with the OnBase software product. Work with bank on the installation of this product used for check imaging, scanning bank documents and the storage of reports. Work with banks on a project plan for installation and training of software and goals they wish to accomplish with installation. Import information from other vendors into system. Create documentation for training. Train all levels of the bank from tellers to CEO. Support clients via web, phone and recorded training sessions. Test new software updates for quality and coordinate release loads with banks.

Create a project management plan for banks conversion from current software vendor to Fiserv computing system software. Converting of banks data while meeting project deadlines.Train bank on use of software through presentations, small groups and one-on-one training. Meet to discuss project goals and update status with bank and Fiserv management. Assist bank with day to day processing at “live” week under very high stress situations.Prioritize conversion issues during live week to get the bank through the daily work.Build relationships with all levels of bank personnel to enhance future sales possibilities and great customer service.Comply with state and federal banking regulations.Work internally with software development, quality assurance, other installation team members and customer support to assure a smooth transition. Use attask software for project management.

Worked with clients to create, implement and distribute gift cards via internet or a physical gift card.Create and give presentations to prospective clients.

Worked to ensure smooth software conversion for food service on college campuses.Used Microsoft Project for project management software to ensure deadlines and tasks were met.Schedule all training for new hires and for all of the end user clients.Taught all training classes and created documentation and tests.Tested all students to make sure they understand the software to have a successful conversion with less follow up