Jolene Thompson

Jolene Thompson Email and Phone Number

Technology Support Manager at Bankers Trust Company @ SumTotal Systems
gainesville, florida, united states
Jolene Thompson's Location
Dallas County, Iowa, United States, United States
Jolene Thompson's Contact Details

Jolene Thompson work email

Jolene Thompson personal email

n/a
About Jolene Thompson

Dedicated advocate for the customer, ensuring satisfaction by collaborating with appropriate resources (external and/or internal).Continue collaborating to work towards issue resolution and achieving project goals.

Jolene Thompson's Current Company Details
SumTotal Systems

Sumtotal Systems

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Technology Support Manager at Bankers Trust Company
gainesville, florida, united states
Website:
sumtotalsystems.com
Employees:
1120
Jolene Thompson Work Experience Details
  • Bankers Trust Company
    Technology Support Manager
    Bankers Trust Company Mar 2015 - Present
    Des Moines, Iowa Area
    Manage the team that is responsible for supporting customer (employee) technology requests. Ensure staff is trained to support infrastructure and critical systems, including installation and break/fix. Coordinate internal resources to resolve customer requests, including escalations. Partner with business unit leaders to review goals and determine synergies with Technology. Plan and monitor completion of projects led by the Service Desk Team.
  • Sumtotal Systems
    Customer Support Manager
    Sumtotal Systems Oct 2012 - Present
    Manage staff that handles incoming global customer requests. Coordinate engineering resources to facilitate customer resolution. Manage customer and internal escalations. Monitor SLA compliance (internal and external). Train, mentor and coach employees including performance appraisals and disciplinary action.
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  • Sumtotal Systems
    Escalation Manager
    Sumtotal Systems Apr 2012 - Oct 2012
    Manage all customer escalations and coordinate activities within the Support Department to ensure timely, effective issue resolution for customers. Held regularly scheduled calls with high profile customers to ensure overall satisfaction. Identify trends in customer issues and determine potential internal projects to address issues.
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  • Iowa Telecom
    Customer Service/Service Manager
    Iowa Telecom Jan 2007 - Apr 2010
    Manage staff that was responsible for ordering, warehousing, inventory, installation, repair of telecommunication product. Responsible for dispatch of approximately 30 state-wide technical engineers. Responsible for resolution of invoice disputes. Ensured contractual response timeframes were met.

Jolene Thompson Skills

Customer Support Escalations Management Escalation Resolution Customer Escalation Management Supervisory Skills Technical Support Healthcare Telecommunications Purchasing Contract Negotiation Contract Management Budget Reconciliation Budget Process Budget Setting Budget Forecasts Returns Management Coaching Software Engineering Analytics General Ledger 10 Key Microsoft Office Negotiation Onboarding Warehousing

Jolene Thompson Education Details

Frequently Asked Questions about Jolene Thompson

What company does Jolene Thompson work for?

Jolene Thompson works for Sumtotal Systems

What is Jolene Thompson's role at the current company?

Jolene Thompson's current role is Technology Support Manager at Bankers Trust Company.

What is Jolene Thompson's email address?

Jolene Thompson's email address is jt****@****ems.com

What is Jolene Thompson's direct phone number?

Jolene Thompson's direct phone number is +151521*****

What schools did Jolene Thompson attend?

Jolene Thompson attended Iowa Central Community College.

What skills is Jolene Thompson known for?

Jolene Thompson has skills like Customer Support, Escalations Management, Escalation Resolution, Customer Escalation Management, Supervisory Skills, Technical Support, Healthcare, Telecommunications, Purchasing, Contract Negotiation, Contract Management, Budget Reconciliation.

Who are Jolene Thompson's colleagues?

Jolene Thompson's colleagues are Srikanth Chagarlamudi, Sonia Green, Mohiuddin Mohammed, Reshma Tabassum, Mohammed Naveedudin, Edwin Dye, Mohammed Ziauddin Zubair.

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