Jolene Baron Email & Phone Number

Airdrie, Alberta, Canada

Calgary, Canada Area

Operations Director for 7 locations and responsible for revenue growth, expense control, strategic financial plans, budgeting, client experience, team development and community relations.Trained and developed managers to successfully lead their practices and their teams to financial success while maintaining a positive culture.➙ Successfully facilitated 3 acquisitions, bringing 3 new clinics and their teams into the company. ➙ Facilitated monthly development and information meetings to clinic management team resulting in improvements in operational factors and leadership skills.

Calgary, Canada Area

Leader for 13 locations responsible for ongoing development, performance management, and recruitment to maintain staffing levels while reducing turnover and related costs. Developed and mentored managers through establishing business goals and action plans, coaching and training, and accountability in order to achieve financial targets and a high customer service standard.➙ Lowest turn over rates across Canada as a result of driving positive behaviours, team engagement, and recognition.➙ Training and Development; lead managers to achieve consistency in standards and growth in performance; bonuses were then achieved in branches that had not achieved prior to my leadership.➙ High level of organization needed to successfuly complete required audits and maintain standards across all polices and procedures from provincial regulators and internal company standards.

Edmonton, Canada Area

Partnered with US leadership at store, district, and group level, to ensure human resources processes were executed in accordance to provincial legislation and company standards. Promoted to position of District Resource - Team Operations and supported all stores in Alberta with systems, metrics, roll outs, updates, and data integrity. ➙ Identified as a Top Contributor for Q3 of 2013 and Q1 of 2014.➙ Led recruitment efforts for new store resulting in the successful hire of 12 team leaders and 150 team members. Responsible for sourcing talent from multiple avenues, interviewing, on boarding, and training of policies and procedures.➙ Drove high performance and continuous improvements on various metrics including sales, gross profit, culture, turn-over, guest satisfaction, and compliance through analyzing of reports and trends.➙ Collaborated with leaders throughout all areas of the store to ensure guest needs were anticipated and met through strategic planning and execution.

Edmonton, Canada Area

Managed all human resources activities in store including recruitment, on boarding, team development, and ongoing positive culture demonstrated high sales ability, leadership capabilities, and contributed to overall store concept. Key Responsibilities & Contributions:• Ensured positive relationships with customers by maintaining a high standard of in-stocks, freshness, and a positive shopping experience.• Strong interpersonal skills proven with relationships with Vendors, peers, and all teams. • Successfully opened a new store location from final construction through to grand opening.•Developed new program used in district stores to increase profitability and guest traffic.

Edmonton, Alberta

Managed and directed the human resources functions for a $14 million retail location with guest services, restaurant services, and a human resources team under my direct report.• Led and maintained recruitment, reviews, benefit administration, training, and performance management. Maintained Human Resources Information System (HRIS) for all employees.• Supported the development of team members, resulting in two direct reports being promoted to team leaders.

Aboard Cruise Ships Around The World

As part of the management team, duties included guest service, scheduling and supervision of casino staff, ensuring the security of the casino’s assets as well as consulting with other departments on board the ship as well as at the head office in Miami. This position required the ability to discuss and solve problems involving guests with a high level of professionalism in order to maintaining the company’s image and standard of service.

Bachelor'S Degree, Adapted Physical Education

Activities and Societies: President of social committee PEAK that organized our social event, fundraising and communication.Enrolled.

Phys Ed, Physical Education

Activities and Societies: President of student organization PEAK (Physcal Education Athletics and Kinesiology)Years 1 & 2 of University.