Jolene Davis Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Under no supervision and to provide training and assistance to IT Manager and newly hired employees,provide customer service support, interacting with staff in a professional manner while providingexcellent customer service as the highest priority responding to and resolving or escalating requests.II. Principal Responsibilities and TasksThe following statements are intended to describe the general nature and level of work being performedby people assigned to this classification. These are not to be construed as an exhaustive list of all jobduties performed by personnel so classified.• Masters base knowledge of assigned applications, hardware and network to support clinical andbusiness environments.• Provides advanced troubleshooting and assists customers with systems issues including Office365, Windows 10, Novell, AD, PC/Laptop/Mobile, printer, software, hardware, network connectivity anddatabase problems over phone or remote support.• Build, Image, deploy and set up new machines on the network throughout the hospital and peripherallocations.• Provides advanced IT Tiered support teams by obtaining and providing appropriate information forescalated issues.• Notifies appropriate IT Tiered support teams for mission critical issues and adheres to departmentescalation policy.• Assists in collection and analysis of real-time trending information.• Orients and transfers knowledge to junior staff.• Effective communication skills, ability to read and follow instructions accurately, timely and effectively.• Excellent customer service skills and the ability to work with all levels within the organization andworking within a team.• Proficient in analysis and problem solving, ability to assess customer needs and determiningappropriate solutions.• Ability to understand and adhere to systems security and control procedures in accordance withdepartmental, vendor standards and regulatory bodies.

Biloxi, Mississippi, United States

• Installs, tests and calibrates validators, boards, and monitors according to legal and Casino standardsand regulations.• Performs programming of gaming machine’s memory.• Trouble-shoots and repairs malfunctioning machines.• Performs preventive maintenance on machines.• Ensures gaming machines operate according to legal and Casino standards and regulations.• Provides information to Guests by answering questions about slot machines and the casino in a helpfuland friendly manner. Refers Guests when necessary to appropriate personnel.• Adheres to all casino and departmental policies and procedures.• Adheres to all applicable federal control standards.

Katy, Tx

• Provide first level desktop support, which includes centralized incident, problem, and service requestresolution for customers• Maintain, analyze, troubleshoot, and repair computer systems and peripherals• Represent the interests of our customers by providing support and appropriate escalation to DesktopSupport L2 Technician; Asset Management.• Participate in projects that require Desktop Support involvement• Develop technical documentation to add to the department knowledgebase to ensure appropriateknowledge transfer and knowledge sharing• Manage and monitor service levels with internal customers and vendors• Document changes of IT assets such as status and ownershipGeneral support for...Microsoft Windows Operating Systems• Network troubleshooting• Asset Management• Excellent written and verbal communication• ITIL Fundamentals• ITSM tools• Desktop Systems Management tools such as SCCM

Tacoma, Wa

Contractor of Wipro Technologies, Catholic Health Initiatives (Healthcare system)• developing, testing, maintaining, installing, and/or deploying technologies• responsible for the establishment, development, and promotion of standard architectures, as well ashardware and software components• provides consulting services to application development teams and/or customers regardingtechnologies and the application of specific technology standards• Calls to the Service Desk and onsite visits that require supporting desktop and laptop Windows basedoperating systems• computer hardware troubleshooting, application monitoring and support• system based monitoring utilizing respective enterprise level monitoring tools• server level monitoring and event tracking, executing application routines and batch files• Microsoft Office and Exchange troubleshooting active directory group policy and securitytroubleshooting

Gig Harbor, Washington, United States

Collect cash from customers who are visitors of Memorial Hermann Hospital Southwest

Puyallup, Wa

• Assist staff with installation, configuration, and ongoing usability of desktop computers, peripheralequipment, and software.• Ensure desktop computers and printers interconnect seamlessly with network.• Provide timely responses to client and management requests. Status updates on such requests needto be provided on a regular basis.• Follow set policies and procedures when assisting clients to ensure proper handling of requests.• Provide telephone support to the end-users on hardware, software, general use, questions, and networkrelated problems.• Provide Screen share support if necessary.• Works with vendor contacts to resolve technical problems with desktop computing equipment andsoftware.

Bremerton, Wa

• perform core and specialty functions of communications operations, message processing, and networkadministration and securitY• establish, monitor, and maintain Radio Frequency (RF) communications systems; perform spectrummanagement within an area of responsibility• handle, store, and retrieve incoming and outgoing messages• perform network system administration, maintenance and training• manage, plan and coordinate unit-level information systems security and integration across platforms,fleets, and services• ensure the proper security, distribution, handling, accounting, reporting, and control ofCommunications Security (COMSEC) materials, systems, and equipment.• create systems manuals, training guides and charts in forms of documentation and hands-on/ activelearning sessions to train how to operate systems. Update documentation and ensure it's accuracy• design, install, operate, and maintain state-of-the-art information systems. This technology includeslocal and wide area networks, mainframe, mini and microcomputer systems and associated peripheraldevices. They also write programs to handle the collection, manipulation and distribution of data for awide variety of applications and requirements. They perform the functions of a computer system analyst,operate telecommunications systems including automated networks and the full spectrum of data linksand circuits.

Certificate, Information Systems Technolgy, 100

Activities and Societies: Community services and volunteer work, highway clean up, homeless kitchen help

Bachelor Of Science - Bs, Information Technology, 3.85

Activities and Societies: National League of Scholars

Hs Diploma

Activities and Societies: Art Club, Computer Club, Graduated early (36 months or less) at top 15% of Class 2005.GPA higher than 3.7

Master Of Science - Ms, Clinical Psychology

Master Of Science - Ms, Clinical Psychology