• Delivered exceptional Pre-Sales services to Microsoft partners by requirement gathering, scoping and deliver solutions by showcasing demos, and helping partners with Proof of Concepts. • Provided exceptional consultations for Microsoft partners where I analyzed requirements and designed technical solutions to meet business goals, objectives, and functional/non-functional requirements in alignment with architectural standards, global regulatory compliances, and industry requirements. • Delivered technical webinars with over 100+ Microsoft Partners in a single session both in English and in Spanish. • Leveraged my expertise in Azure infrastructure, automation, monitoring, security, and Zero Trust to design and implement secure, scalable, IaaS and PaaS cloud solutions for Microsoft partners and their customers. • Build and sustained a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft.• Collaborated with C-level executives to design and implement a cloud migration strategy for their customers, resulting in winning deals of up to $180,000 annually. • Assisted both Partner Technical Consultants and Partner Service Account Managers on complex cases globally and provide shadowing and mentoring opportunities for PTCs.• Collaborate with the global community with focus on continuous improvements including, sharing of best practices in partner engagement, case management, and case documentation. • Contributed to the success of others both internally and externally by publishing Knowledge base articles and blogs.• Managed multiple virtual global teams to create training content, including ARM/Bicep templates, Visio architectures, PowerPoint presentations, and PoC guides.• Managed a virtual global team that created consultation frameworks focused on critical topics for Microsoft Partners and their customers.

Address and assist office staff with any technical issues that may occur. Setup conference room equipment for weekly bi-coastal staff meetings. Setup desktops and laptops for new staff. Setup includes creating email accounts through Microsoft Exchange and installing the necessary programs for end users.. Setup Cisco IP Phones for new users.

Engage customers using selling skills to provide solutions to their technology challenges. Work with the sales team, explaining services and technology to help them achieve business goals. Maintain, repair, and service client technology and devices. Remove viruses and spyware from client computers. Setup client computers for first time use. Certify returned electronic products such as TVs, Computers and mobile devices for resale.This includes restoring device and running extensive test to verify that the devices are working properly. Educate clients about their devices, show them how to make the most out of there electronic purchases

Mentor teens, develop programs to engage teens with technology they use daily such as computers. Provide a safe, fun and productive place where teens engage, connect and discover their true potential. Assisted in the development a program called Tinkering Tuesday which gives teens the opportunity disassemble electronics, and reassemble them. Maintained and updated computer workstations and network as needed and provides “help desk” with technical assistance on software and peripherals as needed. Manage a Linux and window server. Troubleshoot other electronic equipment throughout the facility when needed. Teach teens how to use Adobe Photoshop and Final Cut Pro X

Setup and installed software to new computers and printers at new and existing schools. Located and removed malware from computers. Cleaned student and teacher laptops, assisted IT with projects . Addressed computer hardware and software problems, such as replacing old wireless card adapters with new ones. Setup computer labs