Responsible for leading, building and driving ODI initiatives which facilitate the creation and delivery of exceptional customer and employee experiences VA-wide. VA is committed to providing an excellent customer service experience to all Veterans, Servicemembers, their families, caregivers, and survivors in our delivery of care, benefits, and memorial services.

Responsible for helping to build and cultivate a diverse, talented, and inclusive workforce. Assists towards directing a team of departmental special emphasis program managers that are assigned to portfolios for diverse groups to include American Indian/Alaska Natives, Asian Americans and Pacific Islanders, Blacks, Hispanics, Persons with Disabilities, Women, and Lesbian/Gay/Bisexual/Transgender individuals. The core function areas include talent acquisition, talent management, workforce retention, strategic commitment and compliance.

Responsible for leading a professional staff of human resources, management and program analyst professions in the development and execution of communications strategies to promote human resources policies, programs and service in support of the OHRM mission and management of the organizations brand. Also charged with responsibility for spearheading recruitment marketing and outreach activities which promote the Department as the “Employer of Choice to college/universities, as well as members of underrepresented populations.Successfully developed requirements and gained approval for contract award of approximately $1,133,560 in support of various OHRM initiatives FY14 communications needsSuperb leadership and oversight ensured the on-time delivery of the several products and services to include:Development and deployment of first-ever OHRM brand strategy/plan based on the results of internal and external brand assessments and focus groups to ensure a consistent look of all OHRM communications as well as adherence to OHRM key messages, VA Core Values and other departmental branding guidelines. Development and execution of first-ever OHRM Internal Communications Strategy to address relevant connect the gaps above to OHRM stakeholder needs and communications vehicles to determine the best path forward for internal communicationsDevelopment and execution of OHRM customer relationship management processPartnered with VA Learning University to design/launch MyCareeratVA student websitewww.mycareeratva.va.gov/students. Consistent with one of the primary goals of the Department to recruit and retain highly qualified and dedicated individuals who are committed to serving our nation’s Veterans and their families, developed website with a toolkit of materials to help Campus Career Advisors promote VA as an employer of choice among their respective college and university students.

Responsible for leading a professional staff assigned to the resources management service which included budget authority and human capital investment plan funds, human resources liaison, correspondence management, acquisitions, logistics, and contingency operations planning. Assumed control/oversight of a broken process and immediately directed the activities of staff in providing retroactive benefit payments to more than 2 thousand employees in Fiscal Year 2009. Additionally, ensured the seamless transition to Fiscal Year 2010, and obligated $4 million to provide benefits to thousands of VA employees and over $300 thousand for all other needs in the administration of the ProgramAuthored and spearheaded the coordination of more than 488 Secretary of Veterans Affairs letters to Service men and women returning from military operationsHand-selected as the HR&A Project Officer in support of the first-ever Senior Executive Service Orientation and Leadership Forum; highly praised efforts, established benchmark for future eventsSuccessfully executed multiple tasks in support of the HR Conference by providing oversight critical to the fulfillment of various contractual, procurement, publications, and logistics requirements in support of more than 600 human resource professionals, and was singled out and earned high praise from conference organizers for responsiveness and world-class customer service.Hand-selected to Co-Chair two sessions of the 2011 HR Professional Training Conference…the signature event host by the Assistant Secretary, Human Resources and Administration. Brilliant planning and execution far exceeded leadership and participant expectation. Superb accolades for attendees and distinguished guest speakers, including the DEPSECVA, the Director, OPM, Administration Under Secretaries. 95 percent satisfaction rate from 2,000 attendees…

Handpicked by the Assist Secretary of the Air Force for Manpower and Reserve Affairs as Air Force rep on high-profile Joint Task Force, Congressionally-mandated to develop comprehensive sexual assault policy within 90 days… far exceeded expectation and received accolades from Congress and Office of Secretary of Defense Formulated manpower-personnel plans and programs and developed policy to guide their implementation and execution. Translated program policy into directives, publications, and training manuals. Oversaw training, equipping, and compliance of subordinate functional communities.Authored first-ever DOD SAPR Directive and Instruction… excellent collaborative abilities critical to successful coordination among four Military Services and other DOD agenciesAuthored/gained Secretary of Defense approval for historic policy to allow confidential reporting of sexual assault; recognizes personal nature of crime and gives victims treatment options… garnered national acclaim and media attention

Supervised/ led 10 personnel supporting National Capital Region; focused leadership key to sustained excellence in zero-defect environment. Air Force ceremonies expert; served as point of contact for White House, State Department, DOD, HQ USAF ceremonies involving President, Secretaries of State and Defense, foreign Heads of State, senior DOD and USAF leaders Planned/coordinated 200-plus high-level ceremonies and protocol events per year, including general officer retirements, changes of command, promotions, and full honor funerals, as well as arrival and wreath-laying ceremonies at Arlington National Cemetery for foreign Air Chiefs, including separate base visits by Vice President of United States and then First Lady Laura Bush Masterfully managed 3,000-plus distinguished visitor lodging/transportation requests annuallyDirectly supported the commander and vice commander in handling all aspects of visits, conferences, tours, and social functions initiated within the command, and those tasked by the offices of the Secretary of Defense, Chief Joint Chiefs of Staff, Secretary of the Air Force, and Chief of Staff of the Air Force.Managed commander’s recognition programs and special ceremonies (medal presentations, individual recognition, etc.), including scheduling events, determining need for audiovisual equipment, obtaining decorations, awards, etc., gathering biographies and guest information, preparing agendas, and setting up locations. Advised commander and staff on military customs, courtesies, USAF organizations, missions, history, and policies