Jolize Bester Email & Phone Number

Cape Town, Western Cape, South Africa

As the Executive Housekeeper I am responsible for overseeing the various sections within the Housekeeping Department at One&Only Cape Town which include rooms, public areas, linen and laundry.

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

I completed a 1 year management trainee program which was tailored to meet my individual development needs. The program took into account my previous work experience and personal objectives, and was designed to accommodate my career aspirations and the company's highest standards of performance.The program consisted of two stages:1) Exposure in various departments of the property2) An intensive period of training focusing on my chosen specializationThe program included both hands-on exposure as well as opportunities to develop people management skills in various learning environments.The program consisted of:- A customized flowchart based on skills, abilities and previous roles - Detailed exposure in the property through key departmental rotations- Intensive exposure in chosen field of specialization- One on one coaching from mentor- Opportunity to develop supervisory and management competence- Project driven milestones that drive personal development path- Leadership competence development with Kerzner Leadership Modules

Bern Area, Switzerland

During my time as the president of the Student Ambassador Form (SAF) I led and managed a team of 22 students. As the leader of the SAF I directed all of our activities to the accomplishment of the SAF's mission and was responsible for setting the team's aim and objectives. This position gave me the opportunity to improve my leadership skills and taught me how to successfully manage a team which I believe will be of great benefit to my future career.My duties included:-Conducting weekly SAF meetings-Communicating the weekly meeting minutes to IHTTI's academic director-Running fundraising events for charities such as the Freddie Mercury Phoenix Trust-Performance appraisals of all the SAF members-Monitoring all of the members' ongoing projects and activities

Madeira, Portugal

During the course of my internship I worked at the reception desk with the following responsibilities:-Check-in and check-out-Inserting reservations into the property management system-Handling guest’s inquiries and complaints-Providing guests with information regarding touristic attractions, tours, shopping and restaurants-Booking tours and making restaurant reservations on behalf of the guests-Controlling guest accounts

Bern Area, Switzerland

During my time as Operations Ambassador, I was acting as the communication link between the student body and the academic board. My duties included:-Collecting and recording the weekly comments from the suggestion box-Weekly meetings with the university's operations manager and reporting back to the students by using the university's magazine-Updating the IHTTI Student Facebook page on a weekly basis with each week's and weekend's menu in the restaurant-Posting the "Your Menu Day" options-Assisting with related Student Ambassadors Forum activities

St. Lucia

Received training within the three departments: Butlers, Concierge and Front DeskButlers Department Duties:-Order amenities for all in house guests and arriving guests daily-Provide private car transfer company with departure information daily-Prepare arrival and departure packs for butlers-Extracting and inputting guest preferences-Assigning butlers to rooms-Assisting butlersConcierge Department Duties:-Serve as a guest liaison with the emphasis on personalized guest services-Check arrival rooms for cleanliness and standards-Handle and assist with guests requests, concerns and issues-Assist with guest room setupsFront Desk Duties:-Check-in and check-out according to Sandals Resorts International standards-Extensive use of Visual One -Reservations-Private Branch Exchange (switchboard)-Handling guest requests and complaints

Abu Dhabi

Worked in three different departments within the hotel during my internship namely the fine dining restaurant, the cafe restaurant and the pub. Also received training in room service and banquets.General duties included:-Serving all guests according to Sheraton's standards-Extensive use of Micros for example placing orders and closing the service period-Opening the restaurant for breakfast-Handling the cash float-Completing the inventory check list daily-Completing the health and hygiene checklist daily-Training new trainees

Ba (Hons) Degree In Hospitality & Design Management, Hospitality Administration/Management

Activities and Societies: Yearbook Committee, Operations Ambassador for Student Ambassador Forum, Marketing Study Advisor for Second.

High School Diploma, Business Studies, Geography, Biology, English, Afrikaans

Activities and Societies: Deputy Head Girl, U/18 Hockey Team, Article writer for school's newspaper

Education record

Activities and Societies: Hockey