Brent Parrott-Jolly Email & Phone Number

Chatswood - Campbelltown

Starting initially as a contract role to implement a software dialer into their 10 seat call centre and assist in expanding the supply channel of Qualified Surveys sourced from off shore call centres. The role fast became an offer for Full Time employment heading up the Call Centre to facilitate an expansion of the Call Centre to secure increased appointments required for their Membership Consultants. Within the past 24 months I have delivered a Call Centre of 30 seats in a location… Show more Starting initially as a contract role to implement a software dialer into their 10 seat call centre and assist in expanding the supply channel of Qualified Surveys sourced from off shore call centres. The role fast became an offer for Full Time employment heading up the Call Centre to facilitate an expansion of the Call Centre to secure increased appointments required for their Membership Consultants. Within the past 24 months I have delivered a Call Centre of 30 seats in a location candidate rich for ongoing recruitment strategies. We have delivered an increased volume of Appointments that are qualified to a higher standard the increase enabling a growth of Sales Force from 3 Full Time Consultants across 2 states to 8.5 FT equivalent Consultants across 5 states. Delivering an increase of 35% on appointment volumes within a monthly budget $85 000 less than previously allocated, has provided the foundations that has enabled our Company to experience an increase of 45% Monthly Membership sign ups, resulting in an increase from 8-10 Monthly Property sales to an average over the past ten months of 29 property sales a figure that is increases each month.  Development of a Business Continuity plan including design, sourcing suppliers, negotiation of supply agreements, delivery of complete solution including test runs to understand the process to proof of concept and Company wide roll *.  Maintaining the quality of appointments required to maintain a solid stand up rate, at the same time increasing the volume of bookings to accommodate expansion of the sales team into new states and territories.  Manage the Call Centre Staff including identification of induction, training, performance management, recruitment strategies, motivation, competitions, shifts durations, staff retention strategies, and employment conditions, all formalized and kept up to date with any changes in legislation, award conditions or WHS requirements. Show less

Newcastle, Australia

Starting as a trainee Recruitment Consultant I worked with our newest client being an Outbound Call Centre focused on Telesales, working with this client established us as a Call Centre Specialist Agency which enabled us to grow our business across our 3 Office sites from Central Coast to Taree working with some of Australia’s largest Call Centre’s for clients including • NIB • Energy Australia• Tafe • Police Assistance Line • CBA • Ambulance 000• AAMI • Offices of State Debt… Show more Starting as a trainee Recruitment Consultant I worked with our newest client being an Outbound Call Centre focused on Telesales, working with this client established us as a Call Centre Specialist Agency which enabled us to grow our business across our 3 Office sites from Central Coast to Taree working with some of Australia’s largest Call Centre’s for clients including • NIB • Energy Australia• Tafe • Police Assistance Line • CBA • Ambulance 000• AAMI • Offices of State Debt Recovery  Account Manage Call Centre Industry Clients – Including both local and high volume recruitment exercises.  Work with Clients to develop a Call Centre Specific Recruitment Process.  Identify new Marketing and Sales Opportunities for both Temp and Permanent Recruitment services in our territory which spread from the Central Coast to Grafton Develop a Call Centre Industry Introduction training program to market to Rehab Providers and Private Colleges to promote the new course to interested applicants.  Deliver the 3 day training course to attendees Delivered various training programs including Personal Development Courses, and some Computer Software Short Course Training Account Management of existing and new clients seeing the process through from initial contact to delivering the placement requirements to fill placement. Involved in Upper Management discussions re company direction, new marketing and business opportunities and Sales Strategies to capture a share of the business, identification and review and roll out of expansion or growth plans. Show less

Newcastle, Australia

One of two Founding Directors for TouchPoint Solutions a start up Call Centre providing both inbound and outbound outsourced services targeted at SME’s.  Research, negotiation and selection of infrastructure, suppliers, and systems required to build an integrated inbound/outbound Centre with all functionality available through the best available solutions.  Negotiation for supply of services relied upon for the supply of services, business continuity and disaster recovery and site… Show more One of two Founding Directors for TouchPoint Solutions a start up Call Centre providing both inbound and outbound outsourced services targeted at SME’s.  Research, negotiation and selection of infrastructure, suppliers, and systems required to build an integrated inbound/outbound Centre with all functionality available through the best available solutions.  Negotiation for supply of services relied upon for the supply of services, business continuity and disaster recovery and site relocation (if needed to secure continual supply of services to our clients)  All Recruitment, training and HR related duties from the business set up and through our growth to a 80 seat call centre with 135 staff on the books.  Sales and Marketing – setting up all documents and material required for our sales acidity including Proposal Templates, Supply of Service Agreements, Marketing Material – printed, email, and Web/Facebook.  Develop Service Packages to promote to potential customers, develop scripts, approach, source target lists, oversee lead generation campaigns and service the appointments seeing any contact through to negotiation and commitment for a test campaign. Working with our Clients develop scripts, approach, pre call, post call strategy, objection responses, database field capture, list sourcing for calls to target markets, training for telemarketers, and setting up the dialer and CRM with custom fields and reporting set up and configured for the Trial “Go Live” Manage customers expectations, providing guidance and consultation on following up on the leads to maximize the Trials return on investment. Operational Management of the Centre as we grew and developed over the 8 years in operation including client management, staff training, promotions for Team Leaders, overseeing 3 Account Managers, 4 Call Centre Team Leaders an internal Recruitment Department, a Full Time onsite IT Department, with an Operations Manager and Accounts/Office Manager. Show less

Bachelor Of Business Administration (Bba), General Sales, Merchandising And Related Marketing Operations

Business Management with a focus on Sales and Management. Including HR Subjects, Drama Subjects, Marketing, Sales, Business Management.

Hsc, 12

Activities and Societies: Marching Koalas - Marching Band Hunter Valley Call Centre Attraction Committee Tantrum Theatre Group Completed.