Jacqueline Olmedo Email & Phone Number

Los Angeles, CA, US

Culver City, CA, US

I am called upon by Good Gamer Group to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

San Fernando, CA, US

Managed inbound/outbound call inquiriesConducted verification and logging of data inputs to ensure accuracy and completeness.Maintain a satisfactory level of quality and productivity per department standardsUtilize customer service skills to engage potential members and generate leads for commercial health insurances.Identified member needs, clarified.

Commerce, California, US

Fulfilled ~25 customer orders weekly under minimal supervision, achieving 98% customer satisfactionScheduled technicians efficiently to meet demand during high traffic hours, leading to a 30% decrease in response time while maintaining quality of serviceAnalyzed and compiled support data to make recommendations to the product development team, resulting in.

City Of Industry, California, US

Provided remote technical support for computer systems, software, and hardware related issues, handling an average of 75 phone calls per dayTroubleshot first level calls and defused confrontational calls, resolving 90% of issues on the first callAssisted with placement of orders, refunds, or exchanges/adjustments, processing an average of 40 transactions.

Carle Place, NY, US

• Manage sensitive information such as customer’s orders, social security, financing and banking information
• Schedule deliveries and technicians for over 100 customers daily
• Assist in training new hires and assist at sister stores throughout Southern California
• Maintain over 75 e-mails and phone calls daily

Burbank, CA, US

• Assisted over 400 guests daily with park questions
• Attended over 150 guests daily with beverages
• Informed customers of dietary options for possible restrictions
• Prepared food and followed food safety guidelines
• Photographed over 400 guests daily with characters
• Attended Character actors with needs and supervised

• Maintained social media accounts to drive sales and respond to fan messages
• Attended to booths at multiple conventions across the country
• International travel for research and photography sessions
• Booked flights and hotels for team, managed passports and international paperwork

• Assisted in training over 50 team members
• Assisted over 100 attendees to enjoy a new gaming experience daily
• Optimized booth’s queue and gaming area
• Supervised team schedule and delegated assignments

• Manage team
• Train new members
• Answer phones
• Assist guest with booking rooms
• Maintain rooms clean and disinfect after every booking
• Manage company website

Moonachie, New Jersey, US

• Follow food safety guidelines
• Create schedule and tasks for team
• Team management
• Manage store
• Order supplies and ingredients
• Organize team building exercises