Xavier Joly Email and Phone Number
🚀🎯Experienced Customer Service Director with a proven expertise in performance management and optimization. Strong skills in data analysis, process improvement, and change management.🤝As the youngest director in the company in 2015, I demonstrated my innovation skills by implementing business intelligence, contributing to additional sales growth since 2020, automating reporting of sales results, reducing debt, and migrating contracts base to Oracle.👉In my current role as Director of Customer Development and Innovation at Ricoh France, I lead administrative teams (Finance), service delivery managers (Service), sales development (Marketing), and business intelligence team (IT). These teams of 115 employees, aim to support the "Customer Experience" project and drive sales with our 450 sales representatives.🔎Curious and always seeking new optimization solutions, I enjoy analyzing operations and data and providing pragmatic, tailored, and efficient solutions.📨Please refer to my profile and feel free to contact me for further discussion.#DigitalTransformation #Innovation #OperationalExcellence #OrganizationalPerformance #ProcessAutomation
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Directeur Des Opérations Et De L’InnovationRicoh FranceParis, Fr -
Director Of Operations And InnovationRicoh France Apr 2022 - PresentParis Area🎯Management: Overseeing the entire Administrative teams, Service Delivery Management Team, Sales Development Team, and Business Intelligence, consisting of 115 employees.🎯Restructuring: Transforming the Sales Development Directorate into the Customer Development and Environment Directorate, merging the Sales Development Directorate and the sales administration of Ricoh France.🎯Cross-functional approach: Implementing a cross-functional approach by working on all processes of the company to leverage customer data and associated tools, enhance customer experience, create value, and support sales forces.👉Strategic project: Responsible for Ricoh France's "Customer Experience" project, as part of Ricoh's 21st Mid Term Strategy. Improving customer relationships and experience - Adding high-value additional services.👉Delivering significant results, particularly in the "Free to Fees" project. Increase in additional revenue of €100,000 (2020), €2.2 million (2021), €4.9 million (2022) 🚀.
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Director Of Sales DevelopmentRicoh France Apr 2019 - Apr 2022Paris Area🎯 Management: Managing the Sales Development Department, overseeing 10 employees within the Marketing team.🎯 Sales Policy: Defining, implementing, and administering the sales coverage by assigning a list of accounts to the sales force. Supervising the sales methodology and ensuring its consistent and effective application. Managing the company's sales policy by defining directions and strategies to achieve sales objectives.🎯 Compensation Policy: Defining the sales force's compensation policy and implementing appropriate incentives to drive performance. Managing sales proposal and contracting tools, such as CPQ (Configure, Price, Quote), to facilitate the sales process.👉 Sales Activity Management: Responsible for overseeing the sales activity across all sales channels, supervising 450 sales representatives. 👉 Implementation of Ricoh France's Business Intelligence, collecting, analyzing, and leveraging data to make informed decisions. 👉 Automation of all sales management-related reporting, including the weekly distribution of 250 Excel spreadsheets, providing mobile access to reporting since 2020. 🚀
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Sales Administrative DirectorRicoh France Jul 2015 - Mar 2019Paris Area🎯 Management: Management of the entire administrative teams, consisting of 120 employees.🎯 Coordination: Coordinating administrative operations with the Shared Service Centers in Barcelona and Gdansk, ensuring effective collaboration and optimal resource usage.🎯 Process Reorganization: Responsible for the reorganization plan of administrative processes associated with Ricoh France's restructuring plan, aimed at optimizing efficiency and achieving cost savings.👉 Debt Reduction: Successfully achieved a significant reduction in debt over 90 days, reaching a reduction by 80% in 2 years. 🚀👉 Workforce Optimization to regain profitability. 🚀
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Business Process Owner Contract To CashRicoh France Mar 2014 - Jul 2015🎯 Leading a team of 15 people responsible for managing the Contract to Cash processes.🎯 Successfully coordinating the migration of Ricoh France's contract database to Oracle and responsible for optimizing the Contract to Cash processes for the entire country.🎯 Managing the teams in charge of the contract terminations process for Ricoh France.👉 Successfully migrated 350,000 contracts from Ricoh France to Oracle in 2015. 🚀.
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Head Of Service DevelopmentRicoh France Apr 2012 - Mar 2014Paris Area🎯 Effective management of an 8-person team and responsibility for the Annuity Business Line, generating €260 million in revenue as a project manager for France.🎯 Close collaboration with international teams in Barcelona, Hanover, and London, and establishment of a machine in field management department, overseeing 2 employees and ensuring cost-effective resource management.🎯 Implementation of technical performance indicators to measure operational efficiency and rigorous monitoring of the customer profitability of Ricoh France's clients. Management of Incomplete Sales to optimize cash.👉 Reduced in transit stocks by 75% in a year and a half. 🚀👉 Increased sales achieved by our field engineers by 150% in two years. 🚀
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Head Of Marketing Projects And OffersRicoh France Apr 2009 - Mar 2012Paris Area🎯 Managed a team of 5 people for 3 years and oversaw marketing offers.🎯 Responsible for sales policy from 2010 to 2012.👉 Project Manager for the "Group Revenue Contract Projects" in France, €260 million. 🚀👉 Led the Pay Plan Project in 2012. 🚀
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Financial ControllerRicoh France Sep 2003 - Mar 2009Paris Area🎯 Implementation and analysis of sales performance indicators.🎯 Development of budgets and monitoring of client profitability.👉 First steps in the field of management and affirmation of my choices for the development and optimization of the company's support functions. 🚀
Xavier Joly Education Details
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Executive Leadership Programme -
Executive Master Class Management -
Major De Promotion -
International Business
Frequently Asked Questions about Xavier Joly
What company does Xavier Joly work for?
Xavier Joly works for Ricoh France
What is Xavier Joly's role at the current company?
Xavier Joly's current role is Directeur des Opérations et de l’Innovation.
What schools did Xavier Joly attend?
Xavier Joly attended Cornell University, Edhec Business School, Iae Paris-Est, Iut De Sceaux.
Who are Xavier Joly's colleagues?
Xavier Joly's colleagues are Hubert De Belleville, Sylvain Grac, Paul Pigeon, Jean-Claude Oms, Pascal Nicod, Thierry Faix, Sylvain Morera.
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