Jolyeah Williams Email & Phone Number

Remote

Directly engage with customers via phone, text, chat, and email to achieve business goals.Comprehend and articulate the company's value proposition, operational processes, and growth potential as needed.Utilize proprietary technology to connect members with the nationwide partner network.Address calls, assisting customers with order fulfillment and service execution.Analyze customer needs, building rapport to provide immediate assistance through tailored solutions.Ensure high customer satisfaction by exceeding member expectations and meeting service deadlines.Apply creative problem-solving for unprecedented customer service challenges.

Remote

Proficient in creating and implementing plans to prevent repossessions and collections by assisting customers in bringing their accounts as current as possible.Demonstrated expertise in both inbound and outbound customer relations, effectively addressing account and loan inquiries with professionalism and integrity.Committed to delivering outstanding customer service by resolving issues, handling payments, and offering payment options promptly and self service options when necessary.Consistently achieved daily statistics and performance metrics by efficiently managing high-volume daily calls and persuading customers to bring accounts current where possible.Skilled in assisting customers with online account inquiries, ensuring a convenient experience.Proficient in handling a wide range of issues, including titles, repossessions, and complaints, with a strong focus on problem-solving to achieve satisfactory outcomes.

Panama City, Florida, United States

Proficient in assisting customers through offline and outbound channels, as well as providing guidance as a Learning Lab Support for new agents.Seasoned in inbound, outbound, and chat-based customer interactions, ensuring a seamless customer experience.Proven track record as a Senior FastTrack for customer service agents and Senior Team Leader, showcasing leadership and mentoring skills.Skilled in troubleshooting cellular devices, offering comprehensive solutions to customer issues.Proficient in processing orders, assisting customers with new line activations, and upgrades, ensuring a smooth transition for their services.

Panama City, Florida, United States

Proficient in addressing customer concerns, order issues, and order status inquiries, ensuring satisfaction.Skillful in creating customized, handmade products on demand with a keen eye for quality.Experienced in overseeing marketing efforts, advertising campaigns, managing brand ambassadors, and product promotion.Demonstrated ability to produce handmade products efficiently at a high volume without compromising quality.Proficient in developing websites and managing multiple social media advertising listings to drive product visibility and sales.

Lynn Haven, Florida, United States

Proficient in accurately counting and managing cash transactions.Skilled in providing friendly and efficient customer service.Competent in operating POS systems.Keen eye for accuracy in handling transactions and providing correct change.Ability to handle customer issues and resolve conflicts professionally.Strong foundation in basic math for quick and accurate calculations.Effective time management to maintain checkout efficiency.

Lynn Haven, Florida, United States

Proficient in assisting customers with account issues and updates, ensuring smooth application process.Skilled in addressing customer questions, concerns, and providing effective solutions.Experienced in guiding customers through the insurance application process, especially for Obamacare, and enrolling them in health plans during open enrollment periods.

Education record

Activities and Societies: Math Club Drama Club

Bachelor'S Degree, Accounting And Finance

Accounting- Payroll, Level 1 Certification