Jolynn Wright Email & Phone Number

Phoenix, Arizona Area

Working with customers to provide pricing, stock availability and lead time on requested itemsOrder entry focused on ensuring part numbers, quantities, pricing and request dates are correctly entered to prevent errors or delays in shipmentsCoordinating with warehouse managers to develop procedures for on-time shipments of parts that may have a more complex entry requirementExpediting factory orders through Asset team to improve lead times and better meet customer requirementsTracking parts through internal CRM, as well as, freight companies to meet company standard of 99% on-time delivery statusAssisting customers with adjusted delivery needs, tracking information, and open order reports Answering phones for main office line and transferring calls to appropriate location, along with providing information to customer directly when possibleCommunicating with inside sales team to proactively find and fix potential errors or problems before they reach the customer levelInforming customers of potential delays in delivery due to unforeseen factory constraints or transit interruptionsReviewing credit hold reports and requesting order releases, as needed, through Credit Management to ensure on-time shipment is met Recognizing discrepancies between customer purchase order pricing and required gross profit margin; forwarding necessary information to inside sales representatives for current pricing updates and communicating changes to customer for approvalAttending vendor-taught workshops to better understand product offerings and parts functionalityBuilding strong vendor-distributor relations in order to best serve the needs of customers

Queen Creek, Az

All marketing, bookkeeping, administrative, and treasury functions needed to operate in an efficient business environment.

Queen Creek, Az

● Serving as the front desk coordinator for day-to-day operations of both the Chamber and the Town's QC Inc.● Scheduling of meeting space usage for QC Inc. Tenants, SCORE & SBDC Counselors, Chamber President and BOD● Scheduling necessary meetings and tasks for the President● Utilizing our CRM to compile reports on Chamber Member renewals, account drops, late payments, and new member additions for use by the President, Chamber BOD, and Town Council● Generating and emailing batch invoices for upcoming Member renewals and special events● Reading aging and payment reports to determine potentially inactive accounts to be reviewed by the President and BOD● Assisting the President with monthly and quarterly reports to the Town Council, Board agendas, income and expense reporting, and any other administrative duties deemed necessary to directly assist the President on a day-to-day basis● Secure and confirm food providers for the monthly Network QC Luncheon● Encouraging new member sign-up through educating businesses of the benefits of membership ● Creating spreadsheets to effectively show member database and attendance● Marketing and promoting Chamber members through the Chamber Facebook page and email blast marketing● Assisting members with setting up their Traffic Catcher website to enhance visibility on their own business site● Providing tours and information on becoming a tenant or member of the QC Inc.● Helping new tenants and members finalize their contracts and office access necessities● Providing business and local information to all residents and visitors who inquire through the Chamber● Working with Chamber Nation to streamline ease-of-use for member services, such as creating an online voting system for awards nominees and electronic event registration● Serving as the “right hand” to the President and BOD to ensure all operations of the Chamber are completed both efficiently and effectively to better serve the Membership needs

Phoenix, Arizona Area

Ensured all product moved efficiently from the contract point, through each stage of completion and on to installation. Ordered all necessary materials for job completionAnswered customer questions and provided customer updates on completion and installation projections

Las Vegas, Nevada Area

● Responsible for assisting in the management of the entire Massage Therapy Department operations which includes 30+ therapists● Upholding strict policies and procedures as maintained by the Elemis Spa● Scheduling and hiring of a staff of 30+ providers● Directing and motivating the team of therapists to reach their corporate mandated goals● Adjusting room assignments and provider schedules to maximize booking capacities● Updating and ensuring accuracy of all personnel files for massage department● Creating spreadsheets to show staff schedules and allow easy evaluation of staffing needs as per business demands● Work with hotel personnel to accommodate VIP guest needs and requests● Handling guest complaints to maintain guest loyalty and return rates● Maintaining a 5 star level of customer service and guest satisfaction

Las Vegas, Nevada Area

● Responsible for all guest scheduling, check-in, check and check out● Trained new customer service personnel, as well as, managers on spa procedures● Elevate spa revenue by offering additional services to each guest● Help to streamline check-in/out procedures by working with management on creating simpler forms for guests to fill out● Enter all guest data into computer for future marketing needs● Answer all calls within 3 rings and tailor each booking to support guest needs while also maximizing revenue● Handle customer concerns in a way that maintains guest loyalty and return rates● Up-sell guests for multiple day passes to spa facilities● Organize front desk and call-center work-stations to insure accuracy of guest profiles, appointments, and paperwork necessary for guest check-ins● Run POS in a way that guests are properly charged and discounted, as well as, never having an overage/underage in cash drawer● Work with hotel personnel to accommodate VIP guest needs and requests● Maintain a 5 star level of customer service and guest satisfaction