Molly Flood Email & Phone Number

Charlotte, NC, US

• Completed daily management tasks such as overseeing registers, managing schedules, organizing inventory, ordering supplies and delegating tasks
• Set, enforced, and optimized internal policies to maintain responsiveness to salon
• Client interactions and services including, but not limited to waxing, facials, eyebrows & lashes, cavitation, laser-lipo, body wraps, vacuum therapy, endermotherapy, etc.
• Advertised salon services on social media platforms
• Developed sales and promotional campaigns including pop-up specials, holidays, and seasonal events

• Took ownership of customer orders, issues, inquiries, requests, and concerns and follow through to resolution.
• Aid and support the Account Managers and Sales Director.
• Maintain good interoffice communication and serve as a liaison between multiple departments and leadership team members as needed for successfully filling and expediting orders.
• Maintain a team environment, provide the CSR team with the necessary tools to carry out their responsibilities efficiently and accurately, and provide timely updates regarding new applications, promos, potential.
• Improve performance and effectiveness by mentoring, coaching, and implementing new policies and procedures

• Deployed to different states to respond to Covid-19 pandemic relief and assist medical records department with field hospital coordination.
• Collaborated with leadership on providing guidance, training and support to other medical record team members.
• Maintained medical records and updated patients' electronic health records as needed.
• Verified and billed health insurance and updated claims.
• Responded to ROI (release of information) requests.
• Validated requests and authorizations to ensure that clinical documentation was correct.

Aesthetician/Esthetician And Skin Care Specialist

Bachelor'S Degree, Health Science Studies

Health/Health Care Administration/Management