I am a diligent and highly professional Senior IT Lead Solution Architect with managerial experience and over 20 years’ knowledge of the IT industry across public and commercial business sectors including information & telecommunication, retail & commerce, construction, education, financial, local government and healthcare. I have extensive experience and comprehensive knowledge in cutting-edge technologies for designing multimillion-pound complex infrastructure services, solutions and strategies for IT-managed services.Experience during my career has provided an in-depth knowledge of Managed Services including IT systems support (Cloud, hybrid and On-Premises models) and maintenance, Digital Workplace Services, Location Services (Field Support and Smart Hands), Multilingual Service Desks, ITIL processes, Project Management, Transition & Transformation with a strong operational understanding of service supply chains and multi-country contractual models. This comes with the ability to write and defend coherent, concise and readable documentation (Proposals, Statement of Works, Service Design) create complex comprehensive and detailed cost and commercial models manage technical and financial risks and create P&Ls.Skills possessed:My experience brings a broad range of skills, including excellent communication (written and verbal), stakeholder management, negotiation, resilience, numeracy/costing expertise, presentation, commercial, risk profiling, flexibility and creative thinking. I can demonstrate the following: • Extensive skills in solutions for large multi-million pound managed service offerings including all pre-sales bid stages • Managerial skills gained from management of virtual teams with specific Tower Leads and SMEs • A core understanding of standard industry practice including ITIL and PRINCE II • Working knowledge of data centre principles including LAN / WAN, Co-Lo, Infrastructure as a Service (IaaS), Private and Public Clouds (Azure, AWS, Huawei Cloud) • Experience in service architecture, designing end-to-end managed solutions for customers • An ability to work smartly and under pressure to achieve tight deadlines • A sales-orientated approach with high levels of motivation • Highly knowledgeable with MS Office products including expert-level programming in in MS Excel (VBA)
Listed skills include Data Center, Cloud Computing, Storage, Virtualization, and 16 others.