Success is at the heart of our business at Slido. As the VP of Customer Success, I lead our Support, CSM, Education, Enablement, CX and Scale teams to ensure every customer interaction is meaningful, delivers value and provides an unbeatable customer experience.

Slido is a technology company that enhances communication and increases interaction at events and meetings. We enable users to crowdsource top audience questions to drive meaningful conversations, engage participants with live polls and capture valuable event data. We focus on simplicity. Both for meeting planners who can create an event in less than a minute and for participants who can join the conversation via any device with a simple code.

Driving Slido's business forward across Asia and Australasia. Leading our team, measuring our key metrics and developing opportunities so we can bring the conversation to every event or meeting

Solely responsible for the operation of up to 24 international conferences per calendar year. Achievements include:* Management of multiple flagship events worldwide from contracting through to onsite team and event management* Operated events ranging from 30 to 1000 people in UK, US, Canada, Mexico, Malaysia, South Africa, Brazil, Belgium, Netherlands, Spain and Germany overcoming cultural and language barriers * Experience of venue searching, negotiating and contracting events in the US, UK, Germany, Spain and Netherlands* Managed a partnership with GSMA in 2014 and 2015 to operate a conference stream at Mobile World Congress* Key role in crisis management team: moved a conference in the middle of the day to another venue in Aberdeen following a power cut; sourced a new venue and operated event onsite for an event in Hamburg where the hotel breached and withdrew from their contract two weeks before* Management and development of new team members throughout the company. Included review of training materials, manuals and processes to ensure of an appropriate standard* Finalising and operating biggest London conference (with 550 pax and 20 exhibition stands) at three weeks notice after having run one event for the company* Continually working to ensure events meet tight budgets and that no money is wasted; working to negotiate that room hire charges are offset against enhancements to the event* Negotiating to decrease liabilities of conferences on underperforming shows, including reducing minimum numbers by up to 50% and wiping off $5000 from a minimum spend* Constantly managing liability and risk and ensuring consistency throughout the company. Using my commercial awareness to encourage clients to make the most informed decision* Negotiated rate agreements with printers, production suppliers, temp agencies and AV companies worldwide, including implementing a new US printing suppliers for a contract worth £25k

Joined on an immersive graduate scheme and retained within the company due to my proactive nature, eye for detail and exceptional organisational skills. The scheme involved three placements within the three core business areas: Event Management, Performance Improvement and Sales & Marketing. Event Planning: * Supporting team of account managers for eight client event conferences for up to 350 pax and a product launch for 600 pax * Four of these events within the same month demonstrating ability to multitask and manage multiple projects simultaneously * Client communication and management * Input in budgeting and cost control including contract negotiations and post-event reconciliations * Supplier and hotel management * Delegate registration and communications including devising and implementing a social media strategy * Taking of client event brief, venue sourcing and proposal creation for presentation to client * Sponsor management and event collateral creation* Creation of onsite working documents including risk assessments and reports * Onsite management and support for four client events * Implementation of a new Delegate Registration System (etouches): * Learning the system and defining the best process to suit our requirements * Creating a registration site and setting it live within two weeks of first using the tool * Design, implementation and management of nine registration sites * Training and distribution of knowledge within the team * Events consultant role with other agency as requested by client Launch and management of a new Performance Improvement Program including: * Communication, writing copy, strategy and website management * Implementation of a sales incentive to gain a place on a travel incentive * Management of new company brochure and concept * Copy writing of content/case studies, liaison with designer/decision makers, and ultimately production of the brochure * Client liaison covering all aspects of role

Six month internship which I was responsible to the journalistic content on Ask The Experts and project management of a book project called The Business Leaders Book Club. This involved management of sixty contributors from around the world and copyediting of chapters, book layout/artwork, sourcing the book and the best way to distribute it and the creation and distribution of marketing collateral.

I have worked in a number of departments including Checkouts, Customer Services and Clothing as well as in a number of roles, including the Store Manager’s PA, the Store’s PR Ambassador, Store Trainer and Charity Co-ordinator. Through Sainsbury’s I have been able to develop adaptable, transferable skills which will serve me both in everyday life and the workplace. I enjoy working in a fast paced environment and feel it gives me the opportunity to shine. I have been involved in cash management by both cashing up the checkouts, working out Till loss issues and working in the cash office. I enjoy interacting with customers and inspiring my team to ensure we achieve the best results possible.

My role here included running both the stock room and the shop floor. I was the main organiser of the in store management team and ensured that we completed everything to the correct deadline as well as maintaining a highly organised, working stock room. My role also included arranging sale preparation and visual makeovers which involved managing our 20 members of staff into the correct positions to suit their skills. Administration wise I was involved with store budgeting, ordering and scheduling. I was also given the opportunity to nurture my creative side through Visual Merchandising.