Jo Ann Herrera Email & Phone Number

Bakersfield, California Area

• Interviews case participants and other persons concerning child support matters.
• Obtains statements, documents and other fact-giving material pertaining to child support matters.
• Verifies information by in-house investigation, through computerized resources, personal interviews, telephone or form letters, contact with other agencies or institutions.
• Evaluates information received from case participants and locate resources.
• Analyzes child support cases and ensures compliance with current federal and state laws and guidelines.
• Uses a computer to enter, edit, and maintain case data, along with the generation of necessary forms.

Ventura, CA

Los Angeles, CA

Respond to traumatic incidents at the request of LAPD and LAFD; provide immediate on-scene crisis intervention; and act as a liaison between victims and emergency personnel.

Greater Los Angeles Area

~Identify operational deficiencies by performing compliance audits and provide suggestions to client staff regarding resolution/improvement. ~Conduct Store Security Visits and Visibility Visits at client locations.~Assist the Investigator with facilitation of loss awareness meetings. ~Work closely with the Investigator to assist in the investigation of.

North Hollywood, CA

• Champion personal leadership development using company tools and programs and actively seekfeedback
• Effectively execute new initiatives; lead and coach team through change
• Be an advocate for well-being and help others to be their personal best
• Actively participate in the performance management process, which includes recognizing, coaching,providing meaningful feedback, writing and delivering counseling and corrective actions, and writing anddelivering.
• Drive physical security standards that will prevent loss of merchandise and property damage (e.g.alarmmanagement, key control, fitting room processes, etc.)
• Maintain and strengthen partnerships with local law enforcement agencies

Bakersfield, CA

• Performed remote surveillance for up sixteen Fastrip convenience store locations through out Californiaand Arizona.
• Utilized both audio and video surveillance to ensure quality of service provided to the customer.
• Created reports based on observations.

• Counsel minors regarding individual and family, social, personal and maladjustment problems.
• Provide orientation to explain purpose, rules and program elements to the institution.
• Supervise health and personal hygiene and juvenile's conduct in a group living situation.
• Transport detainees to various facilities, to and from Court and other locations outside the facilities asinstructed.
• Restrain individuals for the purpose of arrest and/or detention.
• Write reports concerning minors' attitudes, behavior and adjustment.

• Check for variances in inventory Monitor cameras for suspicious activity Monitor that employees arefollowing safety guidelines.
• Speak at morning and evening meetings to update staff about the shrink situation in store.

• Check the status of probationers including their drug testing and reporting.
• Write Declaration Letters to the Court when probationers have violated the terms of.
• their probation.
• Instruct new probationers as to the terms and conditions of their probation.
• SupervisionSupervised team of six direct reports
• Supervised nine store teams in absence of District Leader