 We the team directing, coordinating, maintaining, and supervising remittance operations. Ensures prompt and accurate processing of remittance transactions and they are timely batched/uploaded as scheduled. Bank follow-ups regarding the money transfers for smooth processing of payments Co-ordination with treasury team for funding/deals as per follow up by the concerned banks Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely response/resolution to queries Complaints resolution through complaint tracker, raised from branches, within the TAT to ensure branch/customer satisfaction Handling Western Union Amendments, Cancellations, Operator ID Creation/Block/Unblock/ Password reset requests, Daily/ transaction limit increase for AED & USD A/C’s  Processing KYC/AML as per bank requests, in co-ordination with the concerned branches Global customer care email IDs for UAE/Oman/Kuwait/ Qatar which is directly sent by customers/branches.