Jo Munday Email & Phone Number

London, Gb

London, Greater London, Gb

London, Gb

Metro Bank is Britain’s first new High Street bank in over 100 years, focused on providing amazing service and convenience to customers. It is a full service, fully authorised bank, offering retail and commercial banking services to customers, direct and through brokers. The bank is based in London and the South East and plans to have 200 stores by 2020. Metro Bank is a community bank, with each store run by a local bank manager. It strongly believes in its motto of ‘Local Bankers Making Local Loans’, and works closely with SMEs to understand their needs. The bank takes a common sense, business-like approach to all customers, making lending decisions on an individual basis and providing business customers with a personal relationship manager, innovative banking products and amazing technology. Our model is simple: We lend money, take deposits, provide a full range banking services and channels, and offer amazing service to our customers. For more information please go to www.metrobankonline.co.uk

London, Gb

Enhancement of current HR shared service model, including implementation of service and quality management framework and operational responsibility for advisory and administration teams.

London, Gb

Responsible for HR Transformation, including design and implementation of new HR model, from business case development through to implementation of HR Shared Service Centre. Resulting in approximately £250k p.a. salary savings, and a revised HR ratio from 1:35 to 1:55Operational management of HR Shared Service Centre (15 staff) delivering recruiting, generalist HR, learning & development administration, global assignments, HR query handling and analytic services. Responsible for upgrading current HR system from PeopleSoft 8 to 8.9, from analysis and business case development phase, through to design and future implementation to support HR services model, and increased employee and manager self serviceProject managed implementation of new flexible benefits provider and system; including design of communications and branding strategyRedesigned user interface for learning management system, significantly increasing use and customer feedbackResponsible for design and implementation of online personnel file system, contact centre technology, background screening vendor, and redesign of HR intranetProvision of day to day support for business and HR initiatives and policy design, e.g. redundancy, acquisitions, performance management, flexible working, etc

Key ownership in the development of payroll, compensation, employee admin and performance management global processes, which were signed off by the client HR Leadership TeamSupported development of recruitment, global assignee, benefits, and capability building global processes, working with ICI and ACN teamDesigned, managed and led process design and legal compliance workshops (US, Europe and China) for all process areasManaged ‘fact-finding’ compliance conference calls with France and German client HR managersSupported development of functional designs (PeopleSoft/SAP)Supported development of future HR structure, including role design, headcount and team structures for HR SSC, CoE, and HR BPsLed Time and Attendance systems implementation feasibility study, and produced recommendations that were signed off by HRLTManaged and coached 3 ACN team members, with responsibility for performance feedback and promotion recommendations, and coached ICI team members

Dublin 2, Ie

Project Description:Design and implementation of EMEA shared service centre and development of Centres of Expertise (CoE), and supporting HR processes Achievements:Successfully led the migration of UK payroll and employee admin services to shared service centre in Prague serving 5,000 employees in the UK, and leading to the reduction of 1FTEGained key stakeholder sign-offs from HR and project leadership, and received letter of thanks from SAP CEOSupported SSC (team of 6 in Prague) and retained HR (UK Payroll CoE) post go-live, leading to no errors in payroll processingDelivered training to six SSC employees, who had no previous knowledge of payroll processes or UK employment legislationSupported development of Call Centre FAQsDeveloped and agreed Service Level agreements, these were successfully achieved post go-live

Walldorf, Bw, De

Achievements:Led development of SSC and CoE payroll, employee admin recruitment processes and gained key stakeholder sign-off from Payroll and Recruitment Global OwnersDesigned and led client design workshops for recruitment, payroll and employee administration processes across 7 European countriesSupported development of SSC structure and resulting headcount recommendationsDocumented functional requirements for SAP enhancements, and worked with development team to ensure delivery to agreed timescalesResponsible for status reporting and management of deliverables to agreed timescales

London, Gb

Project Description:The project was to test the feasibility of moving HR work offshore to India, thereby reducing UK headcount costs Achievements:Performed knowledge capture and developed training material for BT contract production processes, by managing workshops and key client contactsDeveloped operational procedures for onshore and offshore teams, ensuring successful communication between onshore and offshore teams post go-liveDeveloped key operational support documents (e.g. process manuals) to enable offshore team to work effectively, as previously knowledge was not documented. All Service Level Agreements were met post go-live, directly leading BT to decide to significantly increase the volume of work processed offshore

Project Description:Addition of library catalogue and search functionality to existing Learning Management System, available in 6 languagesAchievements:Responsible for £50k budget, the project successfully delivered on budget and on timeKey client stakeholder management of C&W Learning DirectorDevelopment of project plan and deliverable matrix working with all key stakeholdersDevelopment of Open Learning processes, and functional designs to support the processesDeveloped and delivered business and system training to 3 users and communication material used internally in Cable and WirelessSupported system testing, working alongside the development team to identify and fix bugsThird party management of translation agency

Project Description:Implementation of a Learning Management System for online management of e-learning and instructor led training in 6 European languagesAchievements:Designed and led User Acceptance Test to successful client sign-off, for multi-language system (6 languages)Supported communication material developmentSupported system testingPMO lead, responsibilities included tracking deliverable status and budget, and flagging issues to project manager. Supported project manager in meeting preparation and delivery

Key Achievements:Bid support to Business Development team, including presenting to potential clients, production of presentation material, client research, and management of logistics; delivered accurately to tight deadlinesTeam leader for operational performance HR processes; responsible for ensuring performance increases for 10000 employees, and 500 promotions were captured correctly on HR and payroll systemsKey team member for process improvement and system design for new performance management system, including requirements capture sign-off and UAT. System successfully implemented, decreasing performance admin team from 5FTE to 3FTELed transfer of knowledge from Accenture HR into Accenture HR Services (outsourcing unit) personnel, including design of knowledge capture templatesGeneralist HR support for BT and Accenture. Handled approx 200 long term illness cases, supporting line management and HR BPs with advice on how to proceed. HR admin support to agreed SLAs