Jo Murfitt
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Jo Murfitt Email & Phone Number

Co-ordinated Admissions and Travel Assistance and FSM Senior Officer at Gloucestershire County Council
Location: Gloucester, England, United Kingdom 9 work roles 3 schools
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Current company
Gloucestershire County Council
Role
Co-ordinated Admissions and Travel Assistance and FSM Senior Officer
Location
Gloucester, England, United Kingdom
Company size
2915 employees

Who is Jo Murfitt? Overview

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Jo Murfitt is listed as Co-ordinated Admissions and Travel Assistance and FSM Senior Officer at Gloucestershire County Council, a company with 2915 employees, based in Gloucester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jo Murfitt.

Jo Murfitt previously worked as Co-ordinated Admissions & Travel Assistance/ FSM Senior Officer at Gloucestershire County Council and Senior Complaints Assessor at Yorkshire Building Society. Jo Murfitt holds Btec National Diploma In Business & Finance from Gloscat.

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Gloucestershire County Council

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Profile bio

About Jo Murfitt

A confident, motivated and enthusiastic Financial Services professional with 25 years’ experience in mortgages and savings. Highly productive and accurate, handling a diverse range of customer enquiries and complaints, delivering an outstanding customer journey. Exceptional organisational skills, with the ability to provide timely and efficient support to any team.

Current workplace

Jo Murfitt's current company

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Gloucestershire County Council
Gloucestershire County Council
Co-ordinated Admissions and Travel Assistance and FSM Senior Officer
Gloucester, GB
Website
gloucestershire.gov.uk
Employees
2915
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9 roles

Jo Murfitt work experience

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Co-Ordinated Admissions & Travel Assistance/ Fsm Senior Officer

Current
Gloucestershire County Council

Gloucester, England, United Kingdom

Mar 2020 - Present

Senior Complaints Assessor

Yorkshire Building Society

Cheltenham, Gloucestershire

  • Taking of calls from customers, Claims Management Companies (CMCs), Solicitors and the Financial Ombudsman Service (FOS).
  • Subject matter expert on specific mortgage books for the Society.
  • Ensured data was input accurately on to relevant systems.
  • Management of a workflow of mortgage and insurance complaints to a very high standard with a strong attention to detail, ensuring all work produced was in line with regulatory, risk and compliance guidelines.
  • Identification of any customer vulnerabilities, supporting and signposting as appropriate.
  • Liaised with other departments to ensure all archived documents and financial statements were made available for investigation.
May 2008 - Dec 2019

Call Centre Agent

Yorkshire Building Society

Cheltenham, Gloucestershire

* Handled general customer enquiries in relation to mortgages and savings.* Specialist in mortgage and savings product maturities and mortgage year end.* Taking calls in a busy call centre environment with a focus on efficient and timely call handling.* Provide illustrations for additional borrowing.Change of role in July 2006 to Teleservices Customer.

Oct 2001 - May 2008

Midday Supervisor

Bettridge School

Cheltenham, Gloucestershire

* Supervised children with special educational needs, from ages 5 to 16 years, during lunch, at play and on trips.* Provide classroom assistance when required.

Dec 2000 - Aug 2001

Senior Customer Services Officer

Cgu Life

Edinburgh

* Provided new business illustrations / processed new business applications for life assurance policies and portfolio bonds.* Liaised with the company's Chief Medical Officer and ensured any health exclusions were clearly detailed in the policy conditions.* Administered changes to policies.* Branch banking.

Dec 1998 - Nov 2000

Senior Commercial Underwriter

General Accident Insurance

Taunton, Somerset

* Provided new business illustrations for commercial vehicles / specialist comprehensive farm insurance.* Processed applications.* Administered changes to policies.* Provided illustrations for renewals, agreed discounts to retain profitable business.* Provided cover for an open reception.

Dec 1995 - Dec 1998

Client Servicing Assistant

Eagle Star

Cheltenham, Gloucesterhire

* Dealt with the payment of policy premiums.* Made arrangements to clear premium arrears.* Undertook quality control to ensure processes were followed.

Jan 1994 - Dec 1995

Advances Clerk

Chelsea Building Society

Cheltenham, Gloucestershire

* Prepared mortgage files for the release of advance monies and retained monies.* Appointed solicitors to the Society panel.* Monthly completion of indemnity reconciliation - reconciling single premium payments to payments received.

Jun 1992 - Jan 1994
Team & coworkers

Colleagues at Gloucestershire County Council

Other employees you can reach at gloucestershire.gov.uk. View company contacts for 2915 employees →

GC Gill Cogzell Gill Cogzell Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → NA Nnaemeka Anukam Nnaemeka Anukam Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → MB Matthew Berry Matthew Berry Colleague at Gloucestershire County CouncilYate, England, United Kingdom, United Kingdom View → NN Nancy Nadiye Nancy Nadiye Colleague at Gloucestershire County CouncilBristol, England, United Kingdom, United Kingdom View → HB Hannah Brooks-Wilden Hannah Brooks-Wilden Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → SL Sally Lewis Sally Lewis Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → LL Lindsey Lindsey Perkins Lindsey Lindsey Perkins Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → NH Nina Hargrave Nina Hargrave Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View → JL Jennifer Lane Jennifer Lane Colleague at Gloucestershire County CouncilBristol, England, United Kingdom, United Kingdom View → SA Steve Andrew Steve Andrew Colleague at Gloucestershire County CouncilGloucester, England, United Kingdom, United Kingdom View →
3 education records

Jo Murfitt education

Btec National Diploma In Business & Finance

Gloscat

Activities and Societies: Distinction grade obtained in the Accounting element of this Diploma

9 Gcses, Including Grade C In Maths, English Language And English Literature

Cheltenham Bournside School

Certificate In Mortgage Advice & Practice (Cemap)

Institute Of Financial Services
FAQ

Frequently asked questions about Jo Murfitt

Quick answers generated from the profile data available on this page.

What company does Jo Murfitt work for?

Jo Murfitt works for Gloucestershire County Council.

What is Jo Murfitt's role at Gloucestershire County Council?

Jo Murfitt is listed as Co-ordinated Admissions and Travel Assistance and FSM Senior Officer at Gloucestershire County Council.

Where is Jo Murfitt based?

Jo Murfitt is based in Gloucester, England, United Kingdom while working with Gloucestershire County Council.

What companies has Jo Murfitt worked for?

Jo Murfitt has worked for Gloucestershire County Council, Yorkshire Building Society, Bettridge School, Cgu Life, and General Accident Insurance.

Who are Jo Murfitt's colleagues at Gloucestershire County Council?

Jo Murfitt's colleagues at Gloucestershire County Council include Gill Cogzell, Nnaemeka Anukam, Matthew Berry, Nancy Nadiye, and Hannah Brooks-Wilden.

How can I contact Jo Murfitt?

You can use AeroLeads to view verified contact signals for Jo Murfitt at Gloucestershire County Council, including work email, phone, and LinkedIn data when available.

What schools did Jo Murfitt attend?

Jo Murfitt holds Btec National Diploma In Business & Finance from Gloscat.

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