• Record the information provided by callers accurately and completely, including telephone number, patient name, and message details. • Use correct grammar, spelling, and punctuation when completing phone notes and emails. • Route completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity. • Answer telephone calls professionally and pleasantly, using a caring and compassionate tone of voice. • Identify calls and messages that are of emergent or urgent nature following the provided guidelines and notify the appropriate staff member. • Ensure excellent customer satisfaction • Ability to multi-task, self-motivated and willing to learn in a fast-paced environment. • Resolve all customer concerns professionally• Adhere to internal policies regarding confidentiality and federal HIPAA regulations. • Perform other related duties as assigned.

Provide Support to Titan’s customers who have questions about our Products or updates on their orders using multiple types of processing softwareContinually learn new product categories and features to expand product knowledgeParticipate in product training (video and live)Make informed business decisions based off your product knowledge understanding with little supervisionIdentify problems, recommend solutions & lead solution implementation activitiesMaintain standard scorecard levels (phone/email/individual)

Responding to numerous phone inquiriesUsing standard technology: telephones, e-mail and web browsersAssisting callers in finishing online applicationsCompleting daily electronic call logsFilling out timesheetsAdhering to privacy rulesConnecting callers with leadership as neededMaintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we serviceReporting problems through an easy online systemResponding to telephone inquiries within set time parametersCompleting all assigned training as necessary

 Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.  Educate and inform the customer multiple communication channels about documentation required to process a claim, required time frame, payment information, and claim status.  Educate claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.  Enter verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system. Assign new claims to the appropriate claims handler.  Direct customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

 Community Health Worker outreach for newborns.  Visit new mothers and babies and provide them with a Welcome Baby gift and resources that may be beneficial to them.  Follow new babies for their first year of birth.  Experience coordinating manager calendars in MS Outlook Able to interact on multiple levels within the organization

 Take medical histories and record vital signs, explain treatment procedures to patients,  Prepare patients for examination and assist the physician during the examination.  Answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence,  Schedule appointments arrange for hospital admission and laboratory services,  Handle billing and bookkeeping.

 Type letters, memorandums, and reports as required Answer high volume of incoming calls from management and co-workers Answer calls that come into the call center from employees reporting their absence. Search, review, compile, and maintain requested files.  Process day report on all activities that occur at the Division of Corrections compound.  Process invoices and ordered supplies Process all leave forms on all employees that call through the call center daily. Operates office machines.

Temp position  Timely process of customer post billing and pending post billing orders.  Responsible for entering and maintaining sales orders and documentation. Basic systems operation/keyboard using JDEdwards.

Temp position  Answers telephones in Shelby County Child Support Services call center. Understanding of the screen flow and program logic of TSCES. Accessed client child support case to provide balances and payments. Provide clients with information needed regarding case. Provided referrals for order entry, contempt, complaints, appeals, and court dates. Assured no HIPPA rules are violated and being confidential and professional.

Contract position  Interviewed clients by obtaining information and documentation regarding eligibility for various assistance programs offered by the Government. Verified eligibility information as required while ensuring that no HIPAA rules were violated.  Entered and maintained client’s information into the Edison computer system.  Reviewed computer printouts for accuracy. Filed and maintained records. Greet clients and answered questions by telephone or in person concerning case. Organized files and collected data to be entered into the computer.