Jon Abbott Email and Phone Number

Multi-branch Operations management of full line vending & micro-market service provider

General management of vending solutions and Office coffee services.

Management & coordination of 20 professional service technicians for busy commercial filtration and coffee provider. Train, support, coach, and develop team members across multiple states. Communicate with customers to provide excellent service and fulfill a high standard of expectation. Responsible for inventory control, P & L performances, and ,compliance with state/local electrical/plumbing policies. Time management, productivity, safe work practices, and many other functions as required to support the overall company goals.

Management & coordination of 36+ professional service technicians for busy commercial filtration and coffee provider. Train, support, coach, and develop team members across multiple states. Communicate with customers to provide excellent service and fulfill a high standard of expectation. Responsible for inventory control, P & L performance, and ,compliance with state/local electrical/plumbing policies. Time management, productivity, safe work practices, and many other functions as required to support the overall company goals.

Coach, develop, motivate, and inspire a team of 16 route sales professionals. Provide support and leadership through encouragement and mutual respect. Provide counseling and problem solving to inspire team members to drive for higher sales goals. Mediator and disciplinarian when necessary. Track performance and coach for improved execution of KPI. Effectively communicate to teams and leaders. Promote companies policy standards, aspirations & beliefs, and safe work practices. Perform safety observations for coaching and learning opportunities. One on one work with time spent in the field communicating goals with team members and customers. Solve customer service issues as they arise.

Responsibilities included B2B cold calling on government, corporate, national, and local commercial prospects for sales of bottled water, water filtration systems, and office coffee services. I was the Point of Use Water Filtration Expert for the Mid-Atlantic region. I trained newly hired salespeople on the selections of water filtration and which system best suited each customer. I exceeded my annual goals each year. In 2009, out of over 350 sales professionals nationally, I earned a spot in the Top 5. For a 3 month period, I held the number one position in new acquisitions. Since I had experience with coffee service, many of my colleagues came to me for advice on pairing the right equipment with the right application. Often, I assisted in their presentations and offered my experience and knowledge of coffee and brewing equipment.

These companies, including Daniels Vending, were owned by the same family and resources were shared. I joined Dayspring Water 1 month after the business was established. Initially, I was entrusted with the development of the customer base of this independent bottled water distributor. After a few months of intense dedication and explosive growth, I was promoted to Operations Manager. Within 1 year of service, Chesapeake Coffee was started after a "brain-storm" session to create ideas to increase revenue. By 2000, I was promoted to General Manager of Dayspring Water, Chesapeake Coffee, and Daniels Vending. I honed my skills in purchasing and inventory control. Through constant teamwork and meeting every challenge head on, I continued to compete for the top spot in the market area. In 2001, two acquisitions were negotiated and the sudden increase in customer base created the necessity to focus my full attention on Dayspring Water and Chesapeake Coffee. October of 2005 marked a turning point and new challenges as all 3 businesses suffered severe damage due to an accidental fire. My team was challenged with re-establishing all customer and employee records lost in the disaster. To our credit, not a single customer missed a single delivery during this time of resurrection. My responsibilities included, but were not limited to, sales management, operations management, purchasing, inventory management, warehouse management, fleet management, administrative management, budget analysis, P&L responsibilities, and positive revenue generation strategies. I monitored all safety and company policy adherence. I attended relevant trade shows to share and learn new business strategies. I was responsible for all vendor relations. I took great pride in providing solutions to customer service issues. I excelled at solving problems. I left after 10 years of faithful service, seeking to advance my career in a corporate setting.

Provided support to pharmacists through the preparation and dispensing of oral, IV, and chemotherapy medications to inpatient and outpatient customers of a regional healthcare provider. Responsible for inventory control and maintaining budget and formulary balance.