Jon Abbott Email & Phone Number

Dallas, Texas, Us

★ Implementing company SDWAN environment. Configuration of Silver-Peak Edge Connect devices, racking and cabling.★ Troubleshoot/Configure Aruba Wireless controllers, as well as manage remote Wireless Access points via Xirrus.★ Responsible for maintaining network devices within Solarwinds, as well as monitoring for any alerts.★ Responsible for configuration/troubleshooting VPN issues on Fortigate appliances, as well as IPSEC VPN tunnels on Cisco 2900 routers. Currently migrating Site-to-Site IPSEC tunnels off Cisco over to Fortigate.★ Responsible for troubleshooting all router/switch/firewall, software/hardware, and physical cabling issues on various Cisco platforms (ASR 1K, 2960, 3750, Nexus 7K/9K, ASA 5525).★ Responsible for all router/switch/firewall configurations across Cisco platforms (ASR 1K, 2960, 3750, Nexus 7K, ASA 5525).★ Responsible racking and cabling any new hardware devices in Datacenter.★ Work with Telco providers and various equipment/software vendors.

Basking Ridge, Nj, Us

► Leverage strong technical expertise in analyzing all errors and monitoring and reporting technical issues with the VCP stack. Actively contribute to the on-call rotation, coordinate with tenants, stakeholder, and vendors to troubleshoot and resolve issues with new/existing processes and timelines to fix the situation and keep it from recurring.★ Effectively conducted troubleshooting of deployments, identified and reported potential/current issues with deployments, reproduced tenant issues, and confirmed bugs and triaged for the development team.★ Delivered architectural guidance, which include review and documentation of services and APIs within the ecosystem.★ Expertly employed effective service integration techniques for software decomposition and conversion to microservices.★ Analyzed, determined and resolved dependencies, repeating infrastructure, platform, and application component issues.★ Responsible for troubleshooting all routing/switching, software/hardware, and physical cabling issues on various Cisco (ASR 9K, CRS8/16, Nexus 7K, 6500), HP (5900, 5930) and Bigswitch platforms across 50+ locations domestic/international. Worked with onsite personnel/Telco vendors to resolve circuit and fiber cabling issues.★ Responsible for all router/switch configurations across all Cisco platforms (ASR 9K, CRS8/16, Nexus 7K, 6500) and HP platforms (5900, 5930) across 50+ locations domestic/international, as well audit devices to ensure configuration match golden configurations.

Basking Ridge, Nj, Us

► Played a key role as the last line of support for resolving all operational, engineering, and design issues within the $20bn nationwide network infrastructure. Conducted effective training programs to train junior engineers on Data Services Ops organization and best practices. Determined and mitigated operational issues and threats that manifested as outages of the highest order in real time.★ Ensured smooth running of all data services operations by dissecting, understanding, and resolving the most complicated glitches within the Verizon Wireless transport infrastructure.★ Worked closely with hardware vendors to identify root cause and solutions to prevent future outages.★ Directed cross-functional engineering teams to implement advanced security measures to harden the network/server★ Led overall process of troubleshooting and resolving newsworthy P1 outages by commanding and controlling outage bridges and driving services towards restoration.★ Played a key role in on-call rotations and worked with maintenance windows to troubleshoot complex issues.★ Expertly developed methods of procedures (MOPs) to provide a step-by-step sequence for performing operations to various groups within Data Services organizations.★ Responsible for troubleshooting all escalated routing/switching, software/hardware, and physical cabling issues on various Cisco (ASR 9K, CRS8/16, Nexus 7K, 6500), Juniper (SRX 3600/5800, MX 480/960, EX 3300), and BigIP (LTM, AFM) platforms across all domestic NEC’s and regional switching offices.

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

► Acted as a focal point of contact for all technical escalations, as well as mentor and preceptor to train a team of 10+ individuals. Reduced outage duration during highest profile outages by expediting service restoration.★ Isolated operational inefficiencies through the development and implementation of effective solutions for these inefficiencies, which ultimately resulting in eliminating inefficiencies and adding value to the organization.★ Ensured the delivery of exceptional service and consistent positive experience to internal customers and 100+ million subscribers by developing a high performance through consistent training and motivation to train new department personnel.★ Responsible for troubleshooting all routing/switching, software/hardware, and physical cabling issues on various Cisco (ASR 9K, CRS8/16, Nexus 7K, 6500), Juniper (SRX 3600/5800, MX 480/960, EX 3300), and BigIP (LTM, AFM) platforms across all domestic NEC’s and regional switching offices. Worked with onsite personnel/Telco vendors to resolve circuit/fiber cabling issues.

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

► Functioned as DSO-M Technician to maintain operational stability throughout the Verizon Wireless MPLS core network. Worked on the mission of DSO-M to maintain the core network for all other VZW network elements to rely on for transport.★ Mitigated network issues by evaluating potential impact, assessing redundancy, and isolating problems with transport, such as routing, switching, firewalls, load balancing, or WAN links. ★ Worked with external vendors and 3rd party service providers to assist in troubleshooting and repair of critical network issues. ★ Operated 24/7/365 to maintain operational excellence and the nation’s most reliable network.★ Responsible for troubleshooting all routing/switching, software/hardware, and physical cabling issues on various Cisco (ASR 9K, CRS8/16, Nexus 7K, 6500), Juniper (SRX 3600/5800, MX 480/960, EX 3300), and BigIP (LTM, AFM) platforms across all domestic NEC’s and regional switching offices.. Worked with onsite personnel/Telco vendors to resolve circuit/fiber cabling issues.

Basking Ridge, Nj, Us

► Data Services Operations - Maintenance (DSO-M) is a small, specialized organization responsible for maintaining stability throughout the transport core of the Verizon Wireless network. When faced with a network outage, it is the responsibility of DSO-M to asses the customer impact, redundancy, and isolate the element (router, switch, load balancer, or firewall) causing the issue, and to alleviate and resolve network impacting events as quickly as possible. As the second highest point of escalation for National Network Operations, DSO-M takes command and control of outages and drives them to resolution in a timely manner.★ DSO-M maintains the nations most reliable network, working 24x7x365 to provide the excellent service that Verizon Wireless customers are accustomed to.