Assistant Store Manager
My position as ASM-Operations with Neiman Marcus Last Call was eliminated effective 08/31/2020 with the closure of our location. My responsibilities and accomplishments included:• Manage all daily operations of the store across functional teams; selling, receiving, web fulfillment and loss prevention.• Directly supervise a team of 30 which includes keyholders, leads, loss prevention investigators, selling, and support associates. • Serve as Manager on Duty. Observe and provide in the moment coaching/feedback to sales associates relating selling behaviors back to the Last Call GIFT selling model. • Create weekly schedule using payroll allocation and shoppertrak metrics to maximize staffing effectiveness during peak traffic periods.• Administer all company systems for our location: Oracle, I-procurement, Kronos, Taleo, LPMS, Liberty Mutual Accident reporting, Service Now Portal, and Vector alarm monitoring, • Selected to be an “Operations Ambassador” during Holiday 2020. I supported 5 Last Call locations and was the first point of contact for all operational needs. I consistently provided feedback on global issues and opportunities.• Operated as Acting Store Manager for the entirety of FY2018. Accomplishments during that time we achieved 102.5% of sales plan, increased Customer Survey results to 91.8% (ranked #1) and significantly improved Associate Engagement Survey resulted to 83% favorable responses. • Developed a strong rapport with our corporate partners and regularly communicate with our Operations, Human Resources, and Loss Prevention partners at a higher level than my ASM peers. • Manage P&L to ensure expense targets are achieved.• Role model selling behaviors and receive consistent commendations on customer surveys.• Have numerous high value clients and have personally closed several large sales.
