Jon Aronson Email & Phone Number

Andover, Ma, Us

Foxborough, Massachusetts, Us

Foxborough, Massachusetts, Us

As vCIO I serve as an executive partner to my assigned portfolio of clients. I work directly with their C-Suite to understand business needs and serve as an interface to Thrive’s internal teams ensuring we are helping clients mitigate risk and increase productivity. As a vCIO, my responsibilities include:• Work with clients to ensure they have class leading solutions in place. Perform gap analyses, identify weaknesses and implement additional tools and services related to: o Business Continuity o Cyber Security o Regulatory Compliance o Data Governance o Vendor Management o Digital Transformation• Serving in a consultative manor to assist with: o Audit Requests o M&A Activity o Alignment with Standards o Budgeting o Policy Review & Updates o Due Diligence o Technical Reviews o Cyber Insurance o Board and Investor Reporting• Assessing remote access solutions including: VPN, Citrix, VDI, Conditional Access, Zero Trust• Overseeing prioritization and remediation of Vulnerability Scans, Pen Tests, SIEM & SOC Reporting

RFA is a Managed Service Provider specializing in Financial Service Firms (banking, asset and alternative asset management). We support clients in our private cloud, in the public cloud and through a variety of IaaS & SaaS platforms. My responsibilities include:• Account Management Team Lead (consisting of Account Managers, vCTO’s & Customer Success resources)• Business Development (Added $1Mil+ NEW Annual Recurring Revenue in 2020 DURING COVID) • Monitor KPI’s and ensure SLA’s are being met • Educate clients on best practices, architect solutions and oversee seamless implementations • Quarterly presentations for C-Level executives• Board presentations• Participate in client audits, vulnerability assessments, penetration testing, remediation & training• Escalate and resolve issues with other teams and external vendors• Perform resource management tasks, including: assessing hiring needs based on productivity/sales pipeline, overseeing new hiring, training and HR on-boarding process, and establishing appropriate employee goals and targets• Coordinate client onboarding and off-boarding• + See below for additional details/responsibilities

As Client Services and Development Manager my job is to direct and supervise all activities of RFA's regional Boston Office, field service technicians and data center. I also serve as the technical lead managing projects, logistics, and operations both for clients and internally. In addition to my role running our Boston Office I work with our client development team where I'm responsible for maintaining and growing our relationships with new and existing clients throughout New England and other regions. My goal is providing our clients with first-rate service and ensuring that RFA is delivering a superior-level of support by efficiently providing technical assistance. My responsibilities include:• Provide leadership for regional office, manage team of white glove field technicians, mentor new-hires, serve as local point of escalation• Project manage all new products/services deployed to regional clients• Work with business development team on leads, organize technical site-surveys, review results with Sales and Engineering teams to craft and present proposals.• Serve as account / customer success manager for clients, perform quality assurance checks, infrastructure analysis and mitigation of potential risks. Ensure all compliance requirements are being met and best practices are being followed.• Work directly with vendors to resolve escalated hardware and software problems• Oversight of colocation, coordinating and managing all work performed in regional datacenter• Facilities management handling all facilities issues for company related and subleased offices

South Boston, Ma, Us

Achieved 30% Business growth by building customer base, increasing sales to existing customers, creating, implementing and streamlining business processes, cutting overhead and consistently evaluating and rolling out new products. Responsibilities include:• Oversight of daily operations of 20 Year old SMB IT provider• Manage field service team, internal technicians and support staff ensuring customer success• Recruit talent, serve as mentor, handle internal training and dispute resolution• Monitor and intervene to ensure Accounting, Payables/Receivables/Collections are up to date• Business development, planning and execution of sales and marketing strategies• Vendor management (negotiate contracts/foster relations for lead generation) • Management of product lines and evaluation of new products/services/profit centers• Function as primary point of escalation for all customer issues and ensure timely resolutions

South Boston, Ma, Us

• Design and quote customer projects, respond to RFP’s• Manage service calendar and company ticketing system (Tigerpaw) • Ensure monthly customer maintenance is performed and completed as scheduled• SLA’s with customers (creation and execution) • Pre-sales support (sales engineering)• Plan, execute and get involved hands on with implementations as needed• Post-sales support, assure all parties pleased with outcome• Account management and Client Success management• Provide Virtual CIO services to clients

• Provide Infrastructure/Hardware/Networking consulting to private and public markets including the U.S. Federal Government• Product development and outsourced project management for subcontractors for FEMA and Military• Product development for Massachusetts Institute of Technology – MIT Institute for Soldier Nanotechnology • Product development of children’s toys/safety devices• Product development IoT (Internet of Things) safety/security/automation products• Advise start-ups & small businesses on operational processes and assist implementing best practices• Introduced one of the first environmentally friendly computer lines in the country

• Ensured software development operations were aligned with long term company goals, the interests of key stakeholders and industry partners• Project managed team of engineers for Ruby on Rails development and ongoing support of SaaS product• Drove fundraising efforts for business growth • Created sales and marketing programs• Met with potential clients for pre-sales information sessions and demonstrations, responded to RFP’s• Oversaw onboarding and implementation with new clients• Identified and forged partnerships with industry experts

• Managed daily operations of product development, R&D and prototype level manufacturing company• Project managed team of product developers to ensure budgets and deadlines were met • Contributed to overall vision for products and defined specific components within them• Served as product manager for several concurrent products• Managed purchasing, responded to RFP’s and negotiated contracts with vendors, customers and CM’s.• Supported sales providing (Pre-sales Engineering) support for domestic and international business opportunities • Participated in acquisition negotiations

Palo Alto, Ca, Us

Houston, Texas, Us

Houston, Texas, Us

B.S., Entrepreneurial Business And International Development

Education record