CRM Administer; Developed, wrote and communicated business and functional requirements for the design and implementation of business solutionsSecurity Administrator for many system applications, network systems and web applications including but not limited to: Corporate Intranet, Rating Systems, Account Management Systems and vendor web applications.Coordinated and facilitated working sessions with business partners and appropriate IT groupsSupported moderately complex business requirements, requiring design and integration of technical solutions that crossed multiple functions of the businessManaged and administered ISO updates to enterprise rating systemsWorked with marketing department; develop materials by drafting, seek approvals and handle the distribution of these materials to clients;Coordinated development of blueprints with major architectural firm along with an art studio for a Flash DVD illustrating the blueprint digitallySupervisor of Builder Risk Department;Managed staff of 5 entering data into proprietary systemDeveloped reports for management and customers, designed fill-in forms for customers and analyzed all data in conjunction with catastrophe reportingManaged producer contractsPrimary staff trainer for all underwriting & operational needs;Coordinated a 3 month training program for the underwriting department which reengineered business processes

Process state audits by cross-checking state lists or renewal lists against agent databaseProcess all state appointment renewalsProcess RSD terminationsCommunicate state regulatory updates/changes to team membersProcess first time resident and non-resident licensing (individual and agency)

Input agents into Agency Management SystemReviewed background/credit checksProcessed non-resident appointmentsHandled contracting of low-load agentsCoordinated appointments of medical risk solutions agents

Assisted in the licensing of insurance agents (resident and non-resident)Assisted insurance agents in being contracted with insurance companiesWorked with 15 insurance agencies on a daily basis performing;Daily follow-ups on agent appointments and contractsDeveloped agent hierarchiesConfirmed proper pay structure for agent compensationMaintained agent database;Entered, Quality Controlled and Updated all pertinent Agent information for the use of all departmentsMaintained daily communication with Insurance Agents on current and outstanding issuesMaintained weekly reports for management of new and expiring appointments, contracts or licenses