Jon Backes Email & Phone Number

Cedar Rapids, Ia, Us

Cedar Rapids, Ia, Us

Cedar Rapids, Iowa

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa Area

Designed, implemented, and currently maintain a new infrastructure for the company guided by executive level goals. Utilizing the latest in technology, specifically focusing on scalable processes and procedures that are built on modular/reusable design principles and services. Also developed standards and templates for all major core framework elements such as: Database Schemas, .NET Class Libraries, SSRS, and SSIS. Very closely involved with Client Solutions regarding the technological side of new client startups. Aided in understanding project goals and how to interface/implement data flow within the current infrastructure. Making recommendations based on all major aspects of the project, such as: accountability, ease of use, deadline requirements, maintainability, and life-cycle.Lead innovation sessions with Operations and Leadership teams to inspire creativity for new ideas, thinking and collaboration. Doing so guided in quickly creating prototypes of new ideas to determine feasibility and impact to the company. Many of these ideas turned into companywide changes in efficiencies and helped reshape departmental processes.

Cedar Rapids, Iowa Area

Redesigned major clients SSIS packages to be more efficient. Utilized at the time, new technologies and also added in advanced logging and created standard notifications to IT department.Designed and developed new IT standards and setup/deployed new Team Foundation Server (TFS).

Cedar Rapids, Iowa Area

Took part in spec gathering/implementation meetings to identify key objectives and goals either internally or of the client. Define process flows and to determine if the goals can be met by using existing core systems or to develop new applications and processes based on needs and requirements. Coordinated all development efforts with Client Services, Operations, and other IT resources to complete projects in a timely manner.Created complex data integration processes via various mediums such as SQL DTS packages, SQL jobs, web services, file encryption, and windows services to directly interface with client systems. Managed database structures, identifying problem areas where enhancements and new techniques can be used to optimize overall performance of core systems.Designed, implemented, and maintained production applications ranging from automated dialer web applications, quality control applications, to windows based CRM applications. Including integrating projects into existing resources such as Active Directory, Outlook, and Help Desk Systems, Reporting Services, etc.

Cedar Rapids, Iowa Area

Coordinated directly with the manager of IT to create and apply new strategies/solutions that would adapt to the ever changing technical demands.Managed the flow of computer production lines. From performing configurations to verifying newly created software releases.Developed and implemented a configuration program that greatly increased not only new pc production output but also 3rd party hardware conversions.Developed and implemented a windows based application that would aid in troubleshooting by creating a detailed profile of the client’s machines. Integrating these profiles directly into the already existing company-wide CRM software to increase support team diagnostic abilities.

Cedar Rapids, Iowa Area

Performed all computer related activities/responsibilities. From setting up infrastructure to troubleshooting daily desktop issues.Coordinated downtime support calls to all suppliers.Created and maintained documentation for all used IT equipment, products, and software licenses.Developed and implemented web sites for customers per their specific needs and requirements.Developed and implemented a web based application with Flash MX 2004 Professional, PHP, and MySQL, to monitor, catalog, and track all customers and related activity. This application also would send out newsletters and/or email messages to subscribed customers and live chat/instant messaging capability between representatives and web page users.

Cedar Rapids, Iowa Area

Performed various tasks in a UNIX environment, including running scripts, moving files, and troubleshooting for time sensitive data transmissions.Member of international network of operations center support group for all call center related issues.Coordinated fast paced communication between every IT department to get issues resolved quickly.Developed and implemented a web based application with Flash MX 2004 Professional, PHP, and MySQL, to keep track of current issues for all IT departments. This application also would calculate daily, weekly, and monthly call volumes per shift, monitor various subsystems, and a searchable knowledge base.

Cedar Rapids, Iowa Area

ExternshipFixed common computer problems on various computer platforms. Completely redesigned and restructured Apache’s Intranet Website using Flash MX, MS FrontPage 2000, and ASP.net.