Manages $12 million annual revenue spread over 40 customers.Provides consultative experience on best practices and growth opportunities for clients.Develops product knowledge to cross-sell corporate credit cards, expense tracking, and other payment solutions.Leads client-facing Business Reviews and Cadence Calls, gathering action items and feedback on customer experience.Works with Support, Implementations, Product, and Engineering to develop solutions to complex problems.Reports on customer statuses during weekly 1:1's with management.Trains clients on self-service tools to operate independently and confidently on Corpay's solutions.Serves as voice of the customer, recommending product enhancements and providing feedback on initiatives while also setting expectations with customers.

Managed $2.5 million annual revenue portfolio spread over 15 customers (primarily SMB’s).Conducted Business Reviews and Cadence calls with customer audiences from 1:1 to 1:many.Monitored customer health by tracking customer activity, intervening as needed.Increased customer revenue by fostering expansion through location additions and targeted spend growth.Served as voice of the customer, recommending product enhancements and providing feedback on initiatives.95% Customer Retention Rate.

Supported management of a 250 unit portfolio.Conducted market analysis to list properties at optimal rental prices while also minimizing revenue lost to vacancy.Helped manage rent and utility payment collection and posting.Conducted regular check-ins with property owners.Provided support and service to customers experiencing maintenance emergencies and answering questions regarding landlord-tenant law.Ensured consistent and ongoing compliance with residential property management best practices, drafting and mailing sensitive correspondence in accordance with local laws.

Oversaw portfolio management: ~2,200 apartment units within approximately 150 individual properties.Managed 20 reports (Rental Representatives) to upkeep buildings and attend to residents.Assisted with rent collection and posting.Developed and informed residents and internal stakeholders about new policies and procedures, including delivering Powerpoint presentations at bi-monthly staff meetings.Conducted periodic property inspections and followed through per established success plans.Administered Emergency Rent Deferment Program for residents impacted by COVID-19.Major Project Experience:- Creation and implementation of Emergency COVID 19 rent deferment tracker.- Annual completion of fire safety inspection for entire portfolio.- Coordination of Roof Replacements, Fireplace Removal, Hot Water Heater Replacements, Fire Department and City Mandated Repairs

Prepared proposals and contracts for commercial leasing agents.Maintained filing of critical documents and building plans.Created building maintenance record coding for executives.Published quarterly company newsletter.Performed various office functions including collating, scanning, and mailing.

Assisted an average of 30 customers per day in finding office furniture for a variety of body types and business needs.Informed and educated store visitors about different products with active demos.Maintained and developed knowledge of brands, features, and use-types.Helped load purchased products into customer vehicles.

Developed curriculum, lesson plans, assignments, and assessments.Conducted discussions on writing processes and rhetorical modes.Engaged with students in large- and small-group formats.Convened individual conferences to address strengths and weaknesses of student writing.Evaluated students based on in-class performance and quality of major writing projects.

Composed graphics and copy for event promotion and organization marketing.Made timetables for conceptualizing and delivering projects in print and electronic media.Met individually with clients to establish scope and parameters.

Published informational materials to increase awareness about UCAH’s mission .Composed a newsletter each semester.Created materials for annual event: Florence Cellar Gerontology Conference.Performed office duties including scanning, filing, shredding, collating, and compiling mailing lists.

Taught basic scientific principles to youth campers in a fun and interactive setting.Assisted camp instructor and led sessions in large- and small-group activities.Expanded existing curriculum and lesson plans for age cohorts seven to thirteen.Helped museum patrons using customer service skills.