Jon Baer Email & Phone Number

St. Louis County, Missouri, United States

- Project Management software support (EMPOWER / Clarity)-Host daily Support Call for users. -Manage ticketing system for EMPOWER Support Team.-Host monthly trainings for new hires. -Manage email inbox for EMPOWER Support.

St. Louis City County, Missouri, United States

• Host daily virtual tech bar on Zoom to support end users.• Weekly new hire orientation meetings where we train end users on Win10 and O365.• Assisted with building Intel Nucs and Polycom Trio for Zoom Room build-outs. • Managed inventory of laptop returns during Win10 and O365 roll-outs.

United States

• Manage 11 Site Service technicians who support daily IT activities for corporate offices closing a minimum of 300 tickets per week in Service Now. • Involved in weekly meetings with the business to get feedback on IT support.• Assisted with email migration, PC migration, and PC refreshes for greater St. Louis and Kansas City area. • Assisted with roll out of Skype for Business.• Led Site Services portion of office moves and consolidations for St. Louis and Kansas City area… Show more • Manage 11 Site Service technicians who support daily IT activities for corporate offices closing a minimum of 300 tickets per week in Service Now. • Involved in weekly meetings with the business to get feedback on IT support.• Assisted with email migration, PC migration, and PC refreshes for greater St. Louis and Kansas City area. • Assisted with roll out of Skype for Business.• Led Site Services portion of office moves and consolidations for St. Louis and Kansas City area. • Continued to provide main support for Kansas City brokerage and property management sites. • Lead point of escalation for high priority issues. Show less

United States

• Day-to-day IT support for corporate office of 200 users at two locations and numerous St. Louis properties including JP Morgan Chase.• Provided remote support for 75+ users at Kansas City brokerage site as well as 6 remote property management offices.• Support for C-level staff.• Assisted with training and on boarding for the new outsourced Service Desk.• Created and helped maintain Knowledge Base articles for new Service Desk.• Traveled to support roll out of new offices… Show more • Day-to-day IT support for corporate office of 200 users at two locations and numerous St. Louis properties including JP Morgan Chase.• Provided remote support for 75+ users at Kansas City brokerage site as well as 6 remote property management offices.• Support for C-level staff.• Assisted with training and on boarding for the new outsourced Service Desk.• Created and helped maintain Knowledge Base articles for new Service Desk.• Traveled to support roll out of new offices and office consolidations across the US during new company acquisition. Show less

• Troubleshoot issues pertaining to computing, printing, and networking.• Ghosting and profiling of computers for employees.• Host daily meeting with the regional managers to go over terminations from the previous day. • Help write and review documents for Knowledge Base. • Assist with setting up new office locations and office moves. • On call during the weekend to help employees after hours. • Technical environment includes: Windows 7, Windows XP and Mac.• Used the… Show more • Troubleshoot issues pertaining to computing, printing, and networking.• Ghosting and profiling of computers for employees.• Host daily meeting with the regional managers to go over terminations from the previous day. • Help write and review documents for Knowledge Base. • Assist with setting up new office locations and office moves. • On call during the weekend to help employees after hours. • Technical environment includes: Windows 7, Windows XP and Mac.• Used the Track-It! ticketing system to document work orders.• Access to Active Directory to create and remove user accounts. • Assist with running backup tapes as well as creating key fobs for building access. Show less

• Provide technical phone support for students, faculty, and staff members for University.• Troubleshoot issues pertaining to computing, printing, and networking (Level 1 and 2 support).• Using Remedy Ticketing System-create, escalate, and troubleshoot tickets accordingly.• Technical environment includes: Win7, WinXP, MAC, and Linux stations.• Assist end users with connectivity issues, hardware and software related support.• Provide exceptional customer support and service… Show more • Provide technical phone support for students, faculty, and staff members for University.• Troubleshoot issues pertaining to computing, printing, and networking (Level 1 and 2 support).• Using Remedy Ticketing System-create, escalate, and troubleshoot tickets accordingly.• Technical environment includes: Win7, WinXP, MAC, and Linux stations.• Assist end users with connectivity issues, hardware and software related support.• Provide exceptional customer support and service, handling issues in timely manner.• Assist team members with call overflow, documenting issues accordingly.• Troubleshoot computer/printing issues campus wide.• Dispatch to locations to troubleshoot and fix problems. • Complete setup of computer labs on campus (VoIP and ThinClients). • Site Captain at designated computer lab. • Mentor/train 3-5 protégés each semester. Show less

Assisted customers with selection of computers, printers, networking devices, and all other computer related items.