Delivery of business change and transformation projecs to achieve strategic objectives• Developed and maintained project plans, timelines and budget to monitor progress and ensure timely delivery.• Managed project risks and escalated issues to executive team for timely resolution• Led and supported key cross functional projects including insourcing 180+ staff from Capita to ensure delivery of strategy.• Collaboration with senior stakeholders to ensure continuous alignment and project delivery. • Creatively overcoming process and project delivery obstacles to meet customers’ needs.• Identifying simplification, automation and cost saving opportunities thorough analysis of existing business processes• Delivering annual print and post expense savings

Manager of the Product Support and Sales Remuneration teams, leading a team of 6 people to achieve business objectives while coaching and developing individuals• Managed the evolution of an outdated legacy focused proposition to an updated front book focused concessions and deals model• Developed improved sales remuneration processes and IT infrastructure • SME knowledge and understanding of all protection insurance• Enhanced team collaboration by instilling confidence and organisation• Demonstrated strong leadership skills by mentoring and coaching • Demonstrated excellent problem-solving skills by automating and improving parts of the Product Support and Sales Remuneration end to end process.• Developed and maintained strong relationships with key senior stakeholders resulting in increased business opportunities.