Primary Full time Developer on a small team for an inherited Ruby application. Worked to align currenttech stack with new owner’s infrastructure.• Created missing Unit test suite for Enterprise Ruby on Rails application.• Created new Google Analytics reporting tool for migration to GA4.• Implemented over 50 new features and bug fixes to application.

Led a highly motivated development team composed of individuals of varying experience. Architectednew client facing solutions. Ran classes for the entire company on the basics of web development.• Led the development of two innovative new initiatives.• Delivered results given very tight deadlines.• Led agile practices in a new team of developers.

Taught classes for web development skills on contract. Consistently received excellent feedback fromstudents.• Mentored students during the part time course.• Created and implemented lesson plans.• Mentored students on their journey to become developers

Led an education team in teaching over 100 students the basics of Web Development during a highintensity twelve-week program. Subjects included, HTML, styling wit CSS and SASS, JavaScript and thebasics of programming, React, Node, Git, MySQL and agile programming techniques.• Taught over 100 students over five cohorts.• Led the education team composed of educators and Teaching assistants.• Developed new back end and Database lessons taught by all educators.• Mentored Teaching assistants, counselling them in gaining their first Industry role.• Worked with members of the Learning Experience and Student Experience teams in ensuringquality.• Champions standardization of web standards and technologies such as Unit and snapshot testingand ESlint for standardizing code style.

Led Front end team in Toronto. Key member of the Centre of Excellence designing new productsenvisioned by the Product management team. Collaborates with the existing development team inIndia.• Conducts and recommends new hires for the Product department.• Presented React as a potential candidate for JavaScript Framework.• Architects Authentication and routing for new application.• Creates and documents department policies and coding standards.• Researches and creates proof of Concept projects to validate Product Managers needs.• Champions standardization of web standards and technologies such as Unit and snapshot testingand ESlint for standardizing code style.

Engineers’ software diagnostics to help clients realize efficiencies in their HR and IT processes. UsesAgile practices to improve workflow and efficiency Focus on customer pain points and teamcollaboration.• Mentors’ new developers and students through teaching web development to non-technical staff.• Implements new front end development processes to increase developer productivity.• Improves developer processes and documentation.

Technical Scope: HTML, JavaScript, CSS, ES6, React, Angular, Bootstrap, ThreeJS, SnapSVG. Successfully marketed and launched web-based aids for board games. • Increased monthly revenues by 50% by modernizing e-commerce portal.• Ensures quality product by rapidly iterating through game ideas and concepts.• Promotes game through marketing presentations and question and answer sessions.• Drives adoption of game by designing, implementing, and updating all social media channels.

Uses Agile practices to improve software engineering workflow and efficiency Focus on customer pain points and develops meaningful requirements reflecting their needs.• Increases number of client integrations by over 400% year over year• Reducing custom Learning Management System integration time from 12 to 4 weeks • Reduces time to branding client sites from 10 days to 3 days by revising internal procedures.• Improves developer processes and documentation, implementing new applications to streamline workflow. • Ensures successful project and release cycle implementations by integrating requirements and upgrades from internal and external stakeholders• Communicates with internal and external clients to resolve pain points and gather requirements through regular contact and problem solving.

Technical Scope: Powershell, MS Dos, Windows 7, 8, 10, MS Excel, Access, Microsoft System Center Configuration Manager. Rapidly developed technical documentation and procedures to reduce desktop and migration errors.Key Achievements:• Reduced errors from 20% to less than 3% by leading a group of 3 technicians in up-to-date reviews for over 100,000 desktop systems.• Enabled updating of desktop operating systems by developing and documenting processes to monitor drive space.• Created and refined documentation and procedures for migration of over 2M Office Files.

Responsibilities of a Technical Service ManagerActs as the customer advocate and communicates consistently and appropriately in relation to the performance of the products and services provided by Verizon Business, including ensuring Service Level Agreement (SLA) adherence.Serves as a consultant to the customer to continually drive optimization, stability and durability of the customer's network while working with all appropriate Verizon Business internal organizations to provide the customer with world class customer service.Partners with the account team, and specifically the Service Manager (SM), to develop and manage network and service plans for customers.Produces standard and customized network performance reports for review with customers.Conducts annual or quarterly service reviews for customer management.Serves as an escalation point for trouble tickets when the standard process is not meeting customer needs.In addition, develop and project manage Service Improvement Plans for chronic/critical customer issues.Performs ongoing network hardening and diversity review, presenting all options and consulting to ensure customer understanding of the most appropriate recommendations.

A Key Account Support Specialist;Works with large enterprise customers to ensure that all technical services are working correctly and acts as an escalation point for issues on a 24/7 basis.Ensures that the customer receives all reports and assists in identifying potential issues for further investigation.Ensures compliance with any Service Level Agreements and approves payment of approved violations.Manages enterprise migration from legacy systems (POP mail, DNS).

Monitors and troubleshoots the Canada wide Internet backbone and assists customer in any technical issue with any may have with their connections or other services.