Gather data and analyze the company's equipment and staffing needs.

Oversee regional ground handling operations at Washington National Airport through the construction phases of the New North Concourse.Created, Designed, and implemented a SharePoint Resolution Tracker improving operational follow-through and compliance. Utilized Microsoft Power Automate to streamline carrier delay code challenge responses.Created, Developed, and Implemented a SharePoint list documenting manager observations. This project also incorporates the utilization of Power Automate to generate automated emails with customized messages. Developed and implemented a machine learning algorithm that predicted ballast loads for CRJ aircraft, reducing ballast delays immediately after implementation.Providing feedback to project managers on how to maintain a safe operation through the construction phases.Utilized Python to generate and visualize station performance. Created Machine Learning assets to analyze station performance.Generate work schedules that adhere to budgeted hours for approximately 120 full-time, 110 part-time, 20 managers, and 25 supervisors.Coordinate the approval of monthly flight schedules for the regional operation.Strategize and implement lead measures to maintain or exceed company goals.Lead teams in developing safety risk assessments.Generated 3D models and animations to motivate and assist in safety conversations using Blender and various other graphics tools.

Oversaw the operational demands of express aircraft; ensuring safety policy and procedures were followed, elevated customer satisfaction, and coached on-time performance as a station Duty ManagerMonitored and ensured ramp safety compliance through positive reinforcement and corrective actionsCoordinated and Audited vendors to improve safety compliance, and reporting accuracyDesigned, Developed and Programmed a Microsoft Access application to provide DCA with in-depth MBR reporting previously unavailable to the station; reduced compiling time from 1.5 hours to 15 minutes. Utilized OPA Flight Retrieval Data, Ramplink reports, Tlink reports, and manager schedules to provide detailed analysis of our daily scanning and MBR complianceProposed, Developed, and Implemented a station consumable inventory process; including policy & procedures, and resources for real-time trackingSetup, Developed and Encouraged Duty Manager team usage of an issue tracking system to ensure all actions that required follow up, had centralized supporting materials, collaborative access, and past due reporting capabilities.

Oversaw ramp operations at DCA as a Ramp Manager and Operations Manager

Digital illustration and 3D art sold on the NFT market.

General aviation ramp agent

Wireless network installerWeb Developer

Wireless broadband network installer

Aircrewman & Avionics Technician