Manage digital experience life cycle from discovery, ideation, UX/UI design, wireframing, prototyping, integration/engineering, installation, and ongoing client experience.Responsible for managing client digital support needs including but not limited to troubleshooting, estimating and coordinating on-site service, and invoicing.Work with business development to maximize the sell-through and monetization of client Service Level Agreements.Identify emerging hardware/technology trends to increase efficiency, reduce costs, and drive value.Develop, implement and monitor department project management systems and processes.Manage vendor relationships and negotiate contracts to procure resources and technology solutions to meet the company’s strategic and financial objectives.Oversee the internal document development, internal reviews, and full execution of documents which may include but not limited to obtaining shop drawings from vendors, integrating vendor drawings/wiring diagrams into production documents.On-site installation supervision/management in conjunction with Field Supervisor as well as facilitation and communication with vendors who may be on-site for installation.

Manage digital materials, installation, and logistics to ensure digital projects are completed on-time and within budget. Oversee the internal development of document set as it pertains to digital elements, review with the project team as needed, provide support to Project Team in coordination with external partiesCollaborate with Technical Team on document development, internal reviews, and full execution of documents. This may include but not limited to obtaining shop drawings from vendors, integrating vendor shop drawings/wiring diagrams into production documentsCollaborate with Digital Experience Designer on digital hardware design, mock-ups, prototyping as required

Coordinate all in-house AV support activities for a 16-story corporate office building including but not limited to: testing, troubleshooting, new submittals, RMAs.Coordinate with operations manager and clients to schedule installation and programming of equipment. Function as the primary point of contact for all AV support needs for Sarah Cannon, Healthtrust, and Parallon.Manage the work order system and provide regular reports of open issues and work performed to stakeholders. Coordinate and perform training of AV functionality to end-users.

Responsible for planning and facilitating installation and service of adhesive application equipment, and managing technical support for the AmericasCoordinate with Sales, Engineering, and service technicians to ensure projects are within scope, on time and on budget from kickoff through commissioningCoordinate project documentation including engineering drawings, layout drawings, programming and application specifications for successful transition to service teamAct as key point of contact for internal and external project stakeholders as well as communicating and documenting updates throughout projectsMaintain appropriate department metrics, setting department goals, communicating progress, and taking proactive steps to ensure successCreating and implementing processes for Technical Service, Sales, Quality, Marketing and Customer Service as CRM administrator

Responsible for troubleshooting via phone and web with customers and resolving customer complaints.Responsible for aiding internal and external customers and distributors in locating the correct equipment.Creating and implementing processes for Technical Service, Sales, Quality, Marketing and Customer Service as CRM administrator.Responsible for addressing after-hours service requests.Designing and implementing surveys for Technical Service Quality Index.

Coordinate the scheduling, pricing and completion of low voltage projects for two locations from initial kickoff through installation, troubleshooting, testing and commissioningCoordinate with vendors nationwide to ensure completion of projects are on time and on budgetMaintain project documentation including contract documents, bids, scopes of work as well as being responsible for change order documentation and approvalManage team of technicians, train new employees and arrange additional training and certification as neededEnsure appropriate low-voltage permits are pulled for all projects and work adheres to specific county and municipality codesImplementation of CRM softwareCoordinate with A/R to monitor project budgets and ensured timely payment for services

Hands-on service and installation of low-voltage electronics, including drive thru communication systems and timers, background/foreground music, closed circuit television systems, audio/video systems, setting up small computer networks, order confirmation displays, PA intercom systems, phone systems, digital signage systems.