Jon Batho Email & Phone Number

Nottingham, United Kingdom

Future Store Manager Held stores in the absence of the store manager. Key holder for the store, opening and closing of the store Responsible for the cash safe and bar floats. Start of day, handovers, banking and end of day Made key relationships with surrounding stores, area managers, suppliers and head office. Responsible for stock control, counting and ordering. Trained new and existing staff also future managers. Held store meetings and attended Area meetings Made customers feel important and welcomed. Achieved realistic store targets. Hitting sales and wastage targets Ensuring a high-quality customer experience Impeccable customer service – plus the effective handling of complaints, accidents and queries, etc. Administration – Till accounts, cleaning records, company standards reports, stock takes, staff sickness and discipline reports Running shifts – Overseeing between 3-4 members of staff and ensuring they are meeting company targets Making and taking deliveries Calling on and working with outside contractors when the store needs service and maintenance

Nottingham, United Kingdom

 Responsible for the cleanliness of the bar Cleaned beer lines on a weekly basis. Trained new staff members and Managers in Training in bar work and cellar management. Completed a GNVQ in customer service. Checked any new incoming bar deliveries to the restaurant. Serving a variety of drinks – Beer, Wine, Cocktails, Spirits, Soft Drinks and Hot Drinks Ensuring a high-quality customer experience Cellar Upkeep – I.e. changing barrels, opening, closing and cleaning the cellar Stock control – Making and taking orders and stock rotation

Mansfield, Nottinghamshire

 Completed cocktail coaching. Trained new starting staff around the bar and till Cash counting of tills at the close of business. Reached maximum sale targets and won prizes. Good customer relations. Worked extra hours when needed. Help count stock.