Jon Bauer Email & Phone Number

Trafford City, Manchester, GB

Vitruvian Partners (PE) backed business. UK's largest and fastest-growing technology platform for travel entrepreneurs that connects 2000+ independent business owners, ultimately enabling them to deliver exceptional levels of customer service. TTV heading beyond £1bn+ in FY24

Warrington, Cheshire, GB

Private Equity owned Optionis group is the largest employee solutions organisation in the UK and is home to 6 operating brands. Employing some 20,000 individuals each year & working with c2,500 recruitment agency partners across the UK. Combined group revenues c.£350m with 650 employees across 12 UK locations. Achievements:- Project Turnaround.

Lytham, Lancashire, GB

Re-engaged to lead and oversee the technical, transformational change and product development strategy to develop the Inenco portfolio of energy products, energy solutions and digital services

Group CIO and Executive Director for the Extra Holdings Group and associated companies. Accountable for all aspects of Business Transformation, Technology, Infrastructure and Software Development spanning UK, Germany and Cyprus. Business turnaround, restructuring, M&A feasibility and eventual closure of the distressed UK business.

Lytham, Lancashire, GB

An executive board position combining the roles of CTO / CIO with a focus on business transformation through technology transformation. Accountability for all areas of Technology, Infrastructure, IT and Operations, Business and Systems Architecture, Development, Data Governance and Information Security

Rochdale, GB

Completed a strategic technology review and scaled the UK National Telecoms Network and Infrastructure providing complex Connectivity, Cloud (PaaS, IaaS, DCaaS), IP-Voice, IT and Hosting services to hundreds of thousands of business and residential customers.- Set out a 3 year architectural strategy for the network, infrastructure and software systems.

Salford, England, GB

A senior leadership position reporting directly into the COO with responsibility for the performance and technology of the UK National Telecoms, IT, and TV infrastructure supporting over 4.25m customers providing multiple products (Broadband, Voice, TV, Mobile,) in addition to Enterprise and B2B services to over 350+ partners and direct services including.

Salford, England, GB

Accountable for the Global TalkTalk Operation, including the end-to-end customer experience. Control and management of the outsourced contact center operation across EMEA, which support over 4.25m residential customers. Products and services supported; Broadband, Voice, TV, Mobile. Management of over 2500 FTE through a team of 6 DR’s.

Salford, England, GB

Established and led a multi-year, transformational strategic programme called ‘It Just Works’. Management of a portfolio of 40+ projects, involving multiple suppliers and vendors coupled with an internal 80+ project team. A long running customer experience and network improvement programme that was charged with ensuring our products ‘just work’..

Salford, England, GB

A diverse role that encompasses a wide range of roles, including accountability for the end-to-end quality and technical performance of all products (Broadband, Voice, TV). Responsible for all Customer Devices, produced by TalkTalk for residential homes and businesses (4.2 million Broadband routers, 1.4 million Set-Top Boxes, 1m Powerline adapters).

Salford, England, GB

Working with the CTO and Service Director, I led a number of improvement initiatives across the business that improved the customer experience through technology and process based change. Working with external partners, such as Openreach, to deliver industry-wide improvement initiatives that had a strong focus on service excellence.

Reporting to the Service Director, responsible for the day-to-day operational control for all products and services offered by TalkTalk Technology. Day to Day management of the Service Management Centre (SMC) ensuring adherence to all key business KPI’s and SLA’s, including responsibility for the performance of our key supplier; Openreach.

Accountable for the end-to-end service experience provided to 400+ wholesale partners. Developed and maintained relationships, focusing on customer satisfaction in areas that are impacted by service delivery. Part of a team which worked on a number of high profile propositions and acquisitions; a key role was to define the service offering, and service.

Master Of Business Administration (M.B.A.), Masters In Business Administration (Mba)

Master Of Business Administration (M.B.A.), Business Strategy

Computing And Mathematical Sciences