I've led efforts to build a safety-first team culture by regularly observing, auditing, and having open discussions. My priority has always been the well-being of my colleagues, all while effectively managing resources and wage budgets.I've implemented dynamic workload management strategies to keep up with evolving conditions. Plus, I've worked on nurturing colleague engagement and motivation through personalized one-on-one sessions, probation reviews, and consistent check-ins. Additionally, I've handled comprehensive absence reviews and disciplinary investigations with diligence.• Kept senior leadership informed and engaged in De-kit operations through frequent communication.• Expedited incident investigations, including CCTV review, ensuring timely completion.• Maintained accurate time and attendance records for corrective payroll processing.People management skills were of utmost importance here, keeping colleagues from different areas motivated, even in very challenging situations. This included working with my peers, fellow managers, and getting their input and buy-in on making changes to their own departments and processes, for better results overall.Responsible for many different KPIs, constant review of our performance was integral, digesting data and completing root cause analysis to identify opportunities for improvement, creating and implementing robust actions plans. I have many success stories from my time in this role and learned a lot about being a respectful and diverse leader.

During my time, I made sure to keep a close line of communication with our customers, making sure to address any issues promptly and effectively. It was always great to see how our efforts built trust, even turning initial complaints into appreciation.I also delved into data to improve our relationships with suppliers. By leveraging insights, we managed to enhance the availability of our bread products, making sure our shelves were always stocked.One of my proudest moments was coordinating the delivery of donated groceries to charity. It took effective teamwork and resource mobilization, but seeing the impact made it all worth it.In terms of team dynamics, I focused on fostering alignment. By laying out clear action plans and encouraging everyone's active involvement, we were able to move forward smoothly and efficiently.Lastly, I spearheaded the implementation of a new driver template, which was embraced by our head office. This optimization led to a significant increase in efficiency, opening up additional delivery slots and adding three extra hours to our Sunday deliveries.• Achieved a significant reduction in lost sales by £5000+ weekly and boosted availability by 8+% through proactive analysis of customer feedback and statistics.• Crafted customised solutions to address customer queries and resolve an issue for a nursery's weekly baby wipes orders.• Elevated team performance by implementing a Pick Speed Engagement strategy, resulting in a remarkable 25-point increase in average pick speed and securing 2nd position in our region.

I've had the pleasure of working with a brewery, a sports television provider, and other important vendors, building and nurturing relationships with them. In addition, I took charge of hiring bar staff, which involved everything from writing job ads to designing interview processes, crafting training materials, setting up schedules, and making sure we always had the right people in place. It's been a rewarding experience coordinating these efforts!• Spearheaded the establishment and oversight of legal, health, safety, and fire compliance measures.• Implemented promotional strategies and organised events to cultivate a positive reputation and expand the customer base.• Engaged in serving customers to gather real-time feedback and pinpoint areas for enhancement.