Product Consultant
To perform demonstrations to SME customers on a wide range of products, offering customers a complete solution.• To ensure successful delivery of on-line demonstrations to customers• Multi-skilled with both technical and sales knowledge and skills.• To maintain technical knowledge of all SBD (Sage 50) products and to be able to qualify leads for Sage 200, Batch, Job & Manufacturing Controller, Construct and other third party programs.• Responsibility for personal training and development.• Build cross department relationships with Commercial Marketing, Product Management, R&D and Support.• Achieve individual KPI’s in line with service, revenue, and conversion targets.• Maintain management information and report on performance.• Provide an exceptional customer experience.• Attend trade shows and events. Perform Webinars.• To recognise opportunities to ‘add value’ to a customers relationship with Sage.• To proactively contribute to the strategic development of the team.• Project work – to exceed objectives, deliverables and time scales as agreed with line manager.• Since January 2011, my role has also included that of a Field Pre-Sales Consultant, generating new contacts, visiting customers and performing on site, 1 to 1 or 1 to many demonstrations.Key Achievements:• Over 2500 Demonstrations completed of ten different programs• 63% of which resulting in orders placed• Exceptional customer feedback results including 98% of customers who “would recommend Sage” based upon demonstration.• Only team member to have skills set which includes entire product range• Key member of department , a point of reference and delivering internal product training• Proposed, implemented and performed the role in a pilot project of a field pre sales role within SBD.
