Co-Owner
Current• Negotiated contracts and pricing with customers and carriers• Developed and managed customer and carrier relationships, drove growth by providing a superior experience for customers, and maximized profit for customers• Addressed and quelled critical customer issues across supply chain as a result of exemplary customer service, problem-solving, and strategic planning expertise• Negotiated and maintained freight rates• Business developments for securing and maintain new customer accounts• Managed carrier compliance to adhere to DOT regulations/ state/federal laws• Liaison between shippers and drivers• Utilizes effective customer service skills to create a relationship with shippers• Interview, hire, and train freight agents and drivers• Develop staff in their current roles and for future career development• Creates, plan, and executes marketing and networking activities• Superb organizational skills and the ability to meet deadlines, multi-task, and manage time effectively• Agile to business structure changes with crisis management, leadership and reorganization