KEY AREAS OF RESPONSIBILITY- Provide full managerial responsibility for global / local team consisting of managers, software developers, business analysts, testers, and automation developers.- Communicate across all levels of the organization including Solution Management, Product Management, Professional Services, and Sales.- Retain and recruit key talent to augment the software development organization.- Participate in the definition and implementation of effective processes and procedures.- Deliver value focused / results oriented Professional Services proposals.- Communicate effectively to appropriate levels of the organization to provide transparency and accountability for initiatives and their progress.- Ensure that all solutions comply with customer's contractual requirements.- Manages and directs the software development infrastructure through an effective development process.- Identify resources needed, assigns individual responsibilities, and tracks for successful completion of tasks.

- Involved in Team Management, Project Management and Business Operation for PS Philippines.- Assists Sales team for Technical issues and Pre-sales.- Coordinates with the SAPAC (South Asia Pacific Region) for support.- Provides Technical support for the channels / business partners (ITC) to satisfy their requirements for the client.- Coordinates with WCS (Worldwide Customer Services) group for implementation of projects / upgrades / installations and demo.- Managing the team in terms of assigned task, pending issues, customer requirements which requires software development, software maintenance and distribution of workloads.- Clients include Bank of the Philippine Islands, Metrobank, Union Bank, Philippine Savings Bank, Chinabank, Chinatrust, Banco de Oro, Philippine National Bank, RCBC, Landbank of the Philippines, Allied Bank, Producers Bank, United Coconut Planters Bank, Maybank and a number of rural banks in the Philippines.

- Responsible for the Software Installation and Upgrade of ATM Application.- Handling the conversion and modification of Diebold 912 to NCR NDC+/Aptra Advance message formats as per Bank’s requirement.- Providing assistance in EMV solutions in line with the bank’s ADVT and TIP testing.- Testing of new software prior to implementation.- Provides solution to technical issues and supports After Sales.-Completed projects which include Banque Saudi Fransi (KSA), Shamil Bank and BMI (Bahrain), Burgan Bank (Kuwait), CAC Bank and IBY (Yemen), Masreq Bank and Habib Bank (UAE)-Installation and implementation of Diebold Event Management System (EMS) based on ORACLE

- Supervising Manila North, Manila South and Visayas Area. Handling Accounts such as BPI, LBP, RCBC and GSIS to ensure that the standards are met within the Service Level Agreement.- Implementing procedures to improve the quality of service as per the Maintenance Agreement.- Coordinates and provides technical support to the teams.- Evaluates engineers according to their performance.- Supports ATM connectivity and presentations to the clients.- Supervises staging for new installations of Diebold Opteva.