Jon Bowen Email and Phone Number
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Obsessed with customer and the delivery of customer led change to improve experience, brand loyalty and positively impacting the P & L. Internal champion of the customer with a career long passion for excellence in Customer Service in whatever channel the customer chooses.
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Director Of OperationsMarkerstudy DistributionWarkworth, England, Gb
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Director Of Partnership OperationsMarkerstudy Distribution Jun 2024 - Present -
Director Of Partnership Operations Atlanta GroupAtlanta Group Oct 2022 - Jun 2024United Kingdom -
Customer DirectorPaymentshield Jul 2019 - Oct 2022United Kingdom -
Chief Operating OfficerPaymentshield Jan 2014 - Jul 2019SouthportResponsible for leading and driving the delivery of customer service, and developing operational capability and efficiency in line with key business requirements. Including: all sales and non-sales activity, claims, complaints, resource planning and policy administration functions.Lead the IT and Change functions to ensure the delivery of the strategic change programme and the ongoing development and servicing of multi platform IT infrastructure.Contribute to the overall strategic… Show more Responsible for leading and driving the delivery of customer service, and developing operational capability and efficiency in line with key business requirements. Including: all sales and non-sales activity, claims, complaints, resource planning and policy administration functions.Lead the IT and Change functions to ensure the delivery of the strategic change programme and the ongoing development and servicing of multi platform IT infrastructure.Contribute to the overall strategic development of the company through active participation in Board meetings, working groups and industry forumsAs an FCA Approved Person ensure all functions adhere to appropriate regulation with particular reference to TCF framework. Show less
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Head Of Customer RelationsThe Co-Operative Banking Group Mar 2012 - Dec 2013Manchester, United KingdomResponsible for the continual improvement of the customer experience by leading Cooperative Banking Group wide activity in relation to customer complaints (including identifying, understanding, responding to, reporting on and undertaking and actioning root cause analysis on all customer complaints).Act as the Group operational point of contact with relevant regulatory bodies (FSA, Ombudsman) monitoring emerging regulation relevant to the Group’s businessesProviding operational non face… Show more Responsible for the continual improvement of the customer experience by leading Cooperative Banking Group wide activity in relation to customer complaints (including identifying, understanding, responding to, reporting on and undertaking and actioning root cause analysis on all customer complaints).Act as the Group operational point of contact with relevant regulatory bodies (FSA, Ombudsman) monitoring emerging regulation relevant to the Group’s businessesProviding operational non face to face specialist customer service capability to Co-operative Banking Group businesses from within Customer Operations.Define an integrated quality and control regime covering all customer facing and support processing activities within Customer OperationsEnsure that the management of Conduct risk, Operational Risk and compliance across Customer Operations is fit for purpose through the provision of services to functions across Customer OperationsDeliver a Knowledge Management strategy to ensure operational knowledge concerning products and processes is controlled and communicated in a consistent manner Show less -
Leader Of Retail Relationship OperationsThe Co-Operative Banking Group Feb 2011 - Mar 2012Accountable for leading the development and operation of a world class, optimum cost Retail relationship business processing capability, centred around the deliver of relationship telephony service capability, including the pan CFS customer feedback function and management of key external regulatory and payment system relationships.
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Head Of Customer ServiceCooperative Financial Services Jul 2008 - Feb 2011Leading circa 1000 colleagues in a multi contact centre environment to deliver excellent customer service and sales performance across the full range banking and General insurance products across three brands
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Head Of Banking Sales And ServiceCo-Operative Financial Services Oct 2007 - Jul 2008Working in a contact centre environment responsible for leading circa 800 colleagues to deliver excellent sales and service across a range of inbound / outbound direct contact channels covering the full range of secured and unsecured bank products
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Head Of SalesCooperative Financial Services Jul 2006 - Oct 2007Working in a telephone and internet environment, responsible for leading circa 400 colleagues in previously fragmented business areas to deliver excellent sales (£565m of asset balances, 31,000 liability products) and service across a range of inbound / outbound and back office functions
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Programme LeaderCooperative Financial Services Mar 2005 - Jun 2006Managing a portfolio of 9 projects, with a combined budget of £12.5m focusing on customer relationship strategies across brand, product and branch concepts and improved operational efficiencies through the deployment of workflow management tools in the back office environment
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Retail Network ManagerThe Co-Operative Banking Group Jan 2003 - Mar 2005Responsible for leading circa 400 colleagues across one of two Network regions, including the offshore operation, managing all aspects including sales, costs, staff, resources, compliance, delivery of excellent customer service as well as leading Network wide and cross divisional projects as part of the Network Senior Management team
Jon Bowen Skills
Jon Bowen Education Details
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High School -
St Cyres. S. Wales
Frequently Asked Questions about Jon Bowen
What company does Jon Bowen work for?
Jon Bowen works for Markerstudy Distribution
What is Jon Bowen's role at the current company?
Jon Bowen's current role is Director of Operations.
What is Jon Bowen's email address?
Jon Bowen's email address is jo****@****d.co.uk
What is Jon Bowen's direct phone number?
Jon Bowen's direct phone number is +4434560*****
What schools did Jon Bowen attend?
Jon Bowen attended High School, St Cyres. S. Wales.
What are some of Jon Bowen's interests?
Jon Bowen has interest in Human Rights, Animal Welfare, Environment, Arts And Culture.
What skills is Jon Bowen known for?
Jon Bowen has skills like Customer Experience, Call Centers, Management, Stakeholder Management, Change Management, Leadership, Banking, Financial Services, Business Process Improvement, Contact Centers, Process Improvement, Risk Management.
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2gmail.com, voxware.com
1 (609) 5XXXXXXX
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