Jon Britton Email & Phone Number

Responsibilities: • Regularly advise on best practice to risk owners for managing and mitigating risk to ensure framework, policy, legal, regulatory and professional compliance. • Provide input and challenge to ensure that control design considers industry best practice and regulatory compliance. • Provide risk training and support to key stakeholders across the business. • Coordination of business unit risk committee and attendance at divisional risk committee providing support and challenge to accountable director decision making. • Conducting risk and control assessments across the risk profile and making recommendations for risk reduction and development of key risk and key control indicators. • Ownership of gateway with second line risk, internal and external audit to maintain collaborative relationships and manage their oversight action plan requirements. • Management of operational risk incidents and events, managing the end-to-end process from identification through to remediation in line with organisation's risk management framework. • Regular attendance at group-wide regulatory developments and horizon scanning forum. Presenting recommendations where appropriate to future proof compliance.

Cardiff, Wales, United Kingdom

Responsibilities: • Manage relationships with Risk and Control teams as their Ring Fencing and SMCR specialist business partner. • Manage the development and implementation of effective, data-led SMCR Risk control objectives to meet the needs of risk and control owners, control specialist teams, internal and external auditors. • Manage the development and implementation of a risk and control oversight plan to assess compliance with relevant laws, regulations, industry standards and/or established controls. • Support risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches.

Cardiff, Wales, United Kingdom

• Assist in the evaluation, review, investigation & mitigation of risk across Business Unit in aligned business areas• Provide risk/control support and assistance to the business, using own judgement as to when more complex queries require escalation• Demonstrate core values and behaviours as an active team member, routinely supporting the business and wider team• Undertake the production and analysis of information for business areas to support their decision making processes• Own and assist with the implementation of action plans to manage risks and issues in the business, taking into account the risk appetite, governance and regulatory requirements• Undertake continuous risk management within aligned business areas• Provide risk training and support to key stakeholders across the business• Advise on best practice for managing and mitigating risk to ensure Group policy, legal, regulatory and professional compliance• Promote and spearhead the embedding of good risk practice in a way that is compelling to the business through positive influencing and empowerment• Use aptitude to interpret Group Policies and advise on the appropriateness of the business controls • Provide SME challenge to the business to identify all risk and control gaps• Own and contribute to the production of papers for presentation at Business Risk Committee• Carry out business key control testing across the business, producing test scripts, reporting results to senior stakeholders and using fail triggers to drive continuous improvement and support change programmes

Cardiff, Wales, United Kingdom

• Ownership and maintenance of Customer Services Risk and Control Subject Matter Expert stakeholder list, chairing regular meetings to promote collaboration, read across and sharing best practice• Ensure appropriate surveillance activities are in place to provide assurance to Head of Function and Risk Oversight team that the control framework is effective both in the UK and offshore• Lead and facilitate HoF risk forums to review and interrogate risk appetite metric performance• Own and contribute to the production of papers for presentation at local functional risk forums, and manage the quality of packs before distribution to senior stakeholders• Ensure that a full record of operational risks, controls, losses, events, impacts and action plans is maintained in risk management system and escalated as appropriate• Responsible for ensuring that the business’ Records Schedule is accurately maintained in line with Records Management Policy• Support the Accountable Persons of the Group Payments, Health Safety & Fire and Cross Border Licensing policies by leading the annual attestation of compliance of these across business unit

Cardiff, Wales, United Kingdom

• Accountable for the performance of eight different teams within PPI Operations, including seven team leaders• Act as a role model to live out the Group Values and Behaviours by supporting others to own responsibility, celebrate success and learn from mistakes• Develop the team’s role competency to close skill gaps with a resilient training roadmap and ensure team skill set meets customer demand and regulatory requirements• Analyse data to understand type, frequency and variation in demand then use the information to identify improvement opportunities, standardise processes and drive improvement• Document and handle absence, performance and conduct issues in line with HR policy• Empower the team to own actions in Building The Best Team activity triggered by feedback garnered from the colleague survey

Cardiff, Wales, United Kingdom

• Assess and understand the impact of mandatory and regulatory changes across secured and unsecured lending• Negotiate and agree payment arrangements with customers, solicitors or debt charities to continually assess the economic viability of recovery versus Group reputation• Prepare cases for court hearings and instruct external solicitors as appropriate